We checked in on Thursday night and paid for the room in full for a Thurs-Sun stay. Our paperwork mayched the price quoted by Hotels.com. The next morning we got call from the front desk asking us why our stuff was still in our room. They said we were only there for one night. I explained that we booked for 3 nights, were charged and had the confirmation. They were on the rude side saying that "Expedia only had us for one night". I kindly explained that we booked with Hotels.com not Expedia and that all confirmations, including the one at check in said 3 nights. They hung up.the phone then 10 mins later an additional 500.00 charge hit my credit card. I called and asked for the manager to call me, they never did. On Saturday I asked for the charge to be removed and they said "it would fall off on its own in 10 days". I again asked for the manager but he wasnt in. On Sunday at checkout they called the manager on his cell and he told me "there was nothing they could do and sorry someone didn't tell you sooner". So $1,200.00 worth of space is being consumed on my credit card without explanation as to why. I stay all over the world and have never had this happen. We fortunately have a high balance credit card, but for those who dont, beware.
Allyson
ทริปกับครอบครัว 3 คืน
4/10
Judith
ทริป 1 คืน
8/10
kevin
ทริป 1 คืน
10/10
Nice big rooms! Kuerig coffee machine in the room, sink and microwave. I have never seen "skill games" or casino like games in a hotel. An added level of entertainment. Was also a pool and a workout area.
Jennifer
ทริป 1 คืน
6/10
Richard
ทริป 3 คืน
8/10
We wanted adjoining rooms but couldn’t get them. Rooms were fine though for the price. Pool ok but really noisy, even with just our 4 kids in it. Breakfast ok too, nice staff.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
The guy at the front desk was awesome!! Clean and comfortable room in a good location
THOMAS
ทริปกับครอบครัว 1 คืน
8/10
Pool was not operational and
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
8/10
Door would not lock and phones didn’t work. Staff was great.
Rick
ทริปโรแมนติก 1 คืน
10/10
Anita
ทริป 1 คืน
10/10
Great
Heleena
ทริปกับครอบครัว 2 คืน
10/10
deboraha
ทริป 1 คืน
10/10
Theresa
ทริป 2 คืน
10/10
David
ทริปธุรกิจ 1 คืน
10/10
The Room was wonderful with the kitchenet and living room. Nicest room we've ever had at a hotel
Tina
ทริปกับครอบครัว 1 คืน
10/10
Wing Shan
ทริป 1 คืน
10/10
Property could use an update, but no complaints
Steven
ทริป 1 คืน
10/10
everything was fine
Steve
ทริป 1 คืน
10/10
victor
ทริป 1 คืน
6/10
Immaculata
ทริป 14 คืน
8/10
Very good about putting rooms close to each other
Rebecca
ทริปกับครอบครัว 2 คืน
10/10
Douglas
ทริป 1 คืน
10/10
Breakfast was good. Cinnamon rolls were excellent. 2 queens beds with more floor space room was huge!!