Room needed more lighting,,especially the bathroom. Shower,,too difficult to determine hot or cold water. No extra roll of toilet paper. Tissue box had 4 tissues left on the box.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
8/10
Hotel was great and nicely convenient to where we were going, but not happy about the no free wifi.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
The tissues in my room.bathroom were soaked, so I as not able to use them. I'm not sure why. I just let it go though.
Shimika
ทริป 1 คืน
10/10
tammy
ทริปกับเพื่อน 1 คืน
8/10
It was quite disappointing when we tried to check in at 4:00pm and was told that our room wasn’t ready and no one could give a time estimate due to a full hotel the night before. This is not our issue, but we were the ones being affected. I can honestly say, I’ve never had this issue at a hotel. For the amount of money we spent, I would expect to get the full use for our stay.
However, the ladies upfront were doing the best they could with the cards they were dealt with. I’m not sure if it was a management/scheduling issue.
Shaunna
ทริปกับครอบครัว 1 คืน
10/10
Excellent service! Very clean and well maintained. Beds were comfy and quiet rooms
Christie
ทริปกับครอบครัว 2 คืน
10/10
Great location! Friendly and helpful staff. The hotel was clean and comfortable.
Holly
ทริปกับเพื่อน 1 คืน
10/10
Staff is super amazing and helpful. Location is perfect for heading out in Cincy. Beds are so comfortable and place very clean!
Amy L
ทริปกับเพื่อน 1 คืน
10/10
We had 2 rooms for a family celebration. The rooms were beautiful, the view of the Ohio River and city lights was great. The restaurant was stunning. Any staff we interacted with were friendly and attentive. No complaints!
Bobbe
ทริปกับครอบครัว 2 คืน
6/10
Mehrdad
ทริปธุรกิจ 2 คืน
8/10
The staff was very welcoming. It was very busy at check in and they were all smiles.
Had a few apps at the restaurant and everything tasted great.
daniel
ทริปกับเพื่อน 1 คืน
10/10
Love this hotel perfect location for both Fountain Square and the Reds ballgames
richard
ทริป 1 คืน
10/10
Terry
ทริป 1 คืน
10/10
Every nice and clean hotel
Tamara
ทริปกับครอบครัว 1 คืน
10/10
Janet
ทริปกับเพื่อน 1 คืน
10/10
Jennifer
ทริป 1 คืน
6/10
Michael
ทริป 1 คืน
6/10
It smelled like a swimming pool in the room minus the clean feel. The door deadbolt did not work at all and made it feel unsafe. But I will say the staff was amazing and went out of their way for my disabled child. The valet staff were the most amazing part of the stay. They deserve to be acknowledged for their outstanding customer service.
Thomas
ทริปกับครอบครัว 1 คืน
8/10
Matthew
ทริปกับครอบครัว 2 คืน
10/10
Rob
ทริปกับเพื่อน 1 คืน
10/10
Randel
ทริป 1 คืน
10/10
Great
Annalietty
ทริปกับเพื่อน 1 คืน
6/10
My family stayed here for a night over spring break. The valets working Friday evening were rude and inconsistent with their procedures. Valet took the car behind us and told us they would be back to get our car. I went to valet to remind them as my husband was still with the car. I was then informed we needed to move the car around the corner. Unfortunately, I feel there was discrimination taking place towards us. I felt slighted and disrespected.
The staff in the restaurant was amazing. They made us feel welcome from the moment we walked in and went above and beyond.
I would have loved to give higher ratings but aside from the restaurant, our first impression and experience were less than enjoyable.