ฮิลตันการ์เด้นอินน์ นิวยอร์ก - ไทม์สแควร์ เซ็นทรัล, นิวยอร์ก

The lady that checked me initially was very nice...

The bed is completely hard and the pillows are uncomfortable. The area around the coffee pot was on the dirty side when we arrived, you can tell they wipe around and do not move items to clean. If you want to have a cup of coffee or tea in your room they only have paper cups, i prefer real coffee cups and glasses to drink from. The location was good and a short walk to the theater.

When I first got to my room it was right next to the elevator. I was wanting to change it but decided I would give it a chance. To my pleasant surprise the room was very quite. Our room was also overlooking 42nd street. I thought we would hear a lot of street noise but we didn’t. It was fantastic. I loved how close we were to everything, time square, subway, stores. We loved our stay. When we were checking out they Held our luggage for us until we were ready to leave to the airport. He asked if we needed a taxi and arranged a taxi for us that was wonderful and cheaper than an Uber and we didn’t have to wait at all they were already out front. The Taxi driver got us to the airport in great time avoiding accident delays on the freeway. Thanks again for a stress free weekend.

Staff was very friendly. The room was very small. No drawers to put clothes in. Broken towel rack. Towels were hard like sandpaper. Ice was located on every 3rd floor, one night we called for ice and it was never delivered. Great location if you want to be in Times Square. Again, staff was very friendly, but overall I think it was overpriced compared to other surrounding hotels with equal comps.

Overall, clean hotel. Room was nice, but very small - which is to be expected in NYC.