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Authent Hotel Otaru

3.5 star property
Hotel with spa, near Otaru Canal

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Photo gallery for Authent Hotel Otaru

Exterior
Property video
Lift
Daily buffet breakfast (JPY 3000 per person)
Authent Suite(for 2 person) Non Smoking (54 square meter) | City view
Authent Hotel Otaru, near the picturesque Otaru Canal, offers a rejuvenating retreat with coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa or enjoy French cuisine at one of the 3 on-site restaurants. Guests rave about the helpful staff and first-rate property condition.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Children stay free
  • Fridge
  • Lift
  • Deep-soaking bath
  • Digital TV service
  • Dry cleaning/laundry service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room(for 2 person) Non Smoking(18 square meter)

Double Room(for 2 person) Non Smoking(18 square meter) | 1 bedroom, down duvets, desk, soundproofing

Double Room(for 2 person) Non Smoking(18 square meter)

8.6 out of 10
Excellent
(17 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room(for 2 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 2 person) Non Smoking(27 square meter)

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for 2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter) | 1 bedroom, down duvets, desk, soundproofing

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

8.6 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 27 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter) | 1 bedroom, down duvets, desk, soundproofing

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin Room(for 1 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 1 person) Non Smoking(27 square meter)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 27 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Authent Suite(for 2 person) Non Smoking (54 square meter)

Authent Suite(for 2 person) Non Smoking (54 square meter) | 1 bedroom, down duvets, desk, soundproofing

Authent Suite(for 2 person) Non Smoking (54 square meter)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Hotel Nord Otaru
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
The price is ฿1,555
฿1,710 total
24 Nov - 25 Nov
Hotel Nord Otaru
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About the area

Map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032

What's nearby

  • Sakaimachi Street - 5 min walk - 0.4 km
  • Otaru Canal - 6 min walk - 0.6 km
  • Tomioka Catholic Church - 11 min walk - 0.9 km
  • Otaru Music Box Museum - 14 min walk - 1.2 km
  • Shin Nihonkai Ferry - 3 min drive - 2.0 km

Getting around

  • Sapporo (OKD-Okadama) - 48 min drive
  • New Chitose Airport (CTS) - 78 min drive
  • Inaho Station - 20 min drive
  • Hoshioki Station - 20 min drive
  • Teine Station - 21 min drive
  • Otaru Station - 7 min walk
  • Minami-Otaru Station - 17 min walk

Restaurants

  • ‪あまとう - ‬1 min walk
  • ‪中華食堂 桂苑 - ‬2 min walk
  • ‪カサブランカ - ‬1 min walk
  • ‪ニュー三幸 小樽本店 - ‬1 min walk
  • ‪ビストロ小泉 - ‬2 min walk

About this property

Authent Hotel Otaru

Authent Hotel Otaru offers a great location, putting you within a short 10-minute walk of Otaru Canal. Guests can be pampered with massages at the spa, and Casablanca, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch and dinner. Fellow travellers say great things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Otaru Station is 7 minutes away.

At a glance

DONE

Hotel size

    • 175 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 11:00 PM
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • This property's public bath will be closed from November 17-18, 2025 due to maintenance.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (aged 5 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (JPY 1500 per night; includes in/out privileges)
    • Height restrictions apply for on-site parking
    • On-site parking includes off-street options
DONE

Other information

    • Designated smoking area (fines apply)
    • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Skiing nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1998
  • Safe-deposit box at front desk
  • Full-service spa
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Free tea bags/instant coffee

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. Public bath/onsen services include an indoor public bath. The ryokan bathing area is open from 3:00 PM to midnight.

Dining

Casablanca – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
Irifune – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner.
Kaioh – This restaurant serves lunch and dinner.
Ondine – This café only serves light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3000 per person

Renovations and closures

The following facilities or services will be unavailable from November 17 2025 to November 19 2025 (dates subject to change):
  • Spa

Parking

  • Self-parking costs JPY 1500 per night with in/out privileges
  • Parking height restrictions apply

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Frequently asked questions

Does Authent Hotel Otaru offer free cancellation for a full refund?

Yes, Authent Hotel Otaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Authent Hotel Otaru?

Sorry, pets aren't allowed.

Is parking offered on site at Authent Hotel Otaru?

Yes. Self-parking costs JPY 1500 per night.

What are the check-in and check-out times at Authent Hotel Otaru?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Check-out time is 11 AM.

What is there to do at Authent Hotel Otaru and nearby?

Have fun with nearby winter activities such as skiing. Indulge in a treatment at the spa and make the most of other amenities such as 2 bars.

Are there restaurants at or near Authent Hotel Otaru?

Yes, there are 3 on-site restaurants, featuring French cuisine.

Does Authent Hotel Otaru have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Authent Hotel Otaru like?

Authent Hotel Otaru is in the heart of Otaru, a short 7-minute walk from Otaru Station and 7 minutes' walk from Otaru Canal.

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Authent Hotel Otaru Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

A great place to stay if you are flying late into or have an early flight out of CTS. Hotel is dated, but very clean. Very convenient to shopping and dining at CTS depending on the time of day you are there. Restaurants and shops closes by 9p.
Loralei, 3-night trip

10/10 Exceptional

Very good, close to city
Chee Ho, 2-night trip

10/10 Exceptional

Nice and convenient

Convenient location. Just 2 min walk to the scenic Otaru canal, and lots of nice restaurants. Hotel staff is nice, speaks good English, and has arranged Japanese style room with tatami as requested. Great fun for a family!
Kwok Hung, 2-night trip

10/10 Exceptional

Great
Takenori, 3-night trip

8/10 Very good

Conveniently located within walking distance to tourist spots in the city. The staff's response was also good.
Naoyuki, 1-night trip

10/10 Exceptional

Otaru top stay

The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Paul, 1-night trip

6/10 Good

Renovated Lobby but not room

As with many hotels experienced in Japan the lobbies are renovated and inviting. The rooms .. not so much and small. Onsen set up confusing, no bathrobes, bring your towel and with someone at the Onsen giving u instructions. Location from Canal and touristy shopping street 8 min walk down the hill
Robin, 1-night trip

10/10 Exceptional

Staff are very poilet
Wan Sze, 2-night trip

2/10 Poor

Racist and Rude Manager

Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Travis, 6-night trip

8/10 Very good

Slightly dated room but super clean and comfortable with an amazing breakfast buffet and very friendly staff
Jenny, 1-night trip

10/10 Exceptional

깨끗하고 어디 가기에 편리한 위치였습니다. 또 직원이 모두 친절했습니다. 온천도 작지만 깔끔하고 따뜻했습니다.
Minkyu, 1-night trip

10/10 Exceptional

The front desk agent, Ms Umeda helped me a lot when I had a trouble. She helped me and save my Japan trip! Thank you so much!! This is our second time to stay at Authent Hotel, convenient location and loved the Polo Star top lounge. Nice view and so relaxing after long walking sightseeing.
Thomas, 2-night trip

8/10 Very good

ありがとうございました
????, 1-night trip

10/10 Exceptional

浴室は余裕を持ったつくり。バスタブがとにかく大きい。入って横になれるくらい。
?, 1-night trip

10/10 Exceptional

良かったです。
Kenji, 1-night trip

10/10 Exceptional

Very good hotel. Service was great. Check out the bakery for some nice Japanese style breads in the morning. Major Otaru attractions are a short walk away. Elevators could be very busy during high traffic times.
Eddy, 1-night trip

10/10 Exceptional

快適に過ごせた。
Nakao, 1-night trip

8/10 Very good

便利な立地でいいホテルです
??, 1-night trip

6/10 Good

The hotel looks and feels dated. Bathroom could have been brighter.
Yin Yin, 2-night trip

10/10 Exceptional

호텔이 청결하고 좋아요
HoonJoon, 1-night trip

6/10 Good

大浴場が暑すぎる
??, 1-night trip

10/10 Exceptional

Very near shopping arcade and a short walk away from the JR station. Grand looking hotel with helpful staff.
Jon, 2-night trip

10/10 Exceptional

10ヶ月前まで小樽に住んでいましたので、 街の事は特にありませんが、ホテルのお部屋もゆったりしていて清潔で居心地が良かったです。 来年もオーセントホテルを利用させていただく予定です。
MICHIKO, 3-night trip

10/10 Exceptional

Great hotel, lots of dining options, great location. Everyone friendly. Wish we’d stayed longer!
Jeff, 1-night trip

10/10 Exceptional

夕食時入船を利用しました。寿司会席は、メニューや料理が素晴らしく、大変美味しくいただきました。パン屋さんのパン、コーンブレット は、朝食に美味しくいただきました。
MASANORI, 1-night trip