Our stay at this hotel was extremely disappointing and left a very sour impression of our time in the city.
The room temperature was unbearable—incredibly hot, with the air conditioning not working at all. We reported the issue several times, only to be brushed off without any real explanation. It was only on our last night out of four that we were finally offered a room exchange. By then, the damage was already done, and the lack of urgency or accountability was unacceptable.
The reception and management were shockingly rude. Instead of providing solutions, they displayed a complete lack of care and even had the audacity to blame us for “picking a low standard hotel.” Imagine the reception telling guests they made a terrible choice, with nothing that could be done about it! That level of unprofessionalism is beyond belief.
The Italian manager in particular showed utter disregard for guests. He carried himself with a rude, dismissive attitude, as though he was unhappy running the business and couldn’t care less about visitors. Sadly, his behavior summed up our experience here—uncivilized and unwelcoming.
Rome is a beautiful city, but this hotel was a shameful low point of our trip. I strongly recommend looking elsewhere if you want even the most basic standards of hospitality and respect.