4/10 Fair
Jan 12, 2025
Dirty hotel / Worst Novotel
During our stay in Dubai, we stayed at three different hotels. Unfortunately, Novotel Al Barsha was by far the worst experience we had. In fact, I can confidently say it is the worst Novotel branch we've ever encountered.
The housekeeping service at this hotel is simply catastrophic. For five out of the seven days we stayed, we repeatedly asked them to vacuum the floor carpet and properly clean the room, but our requests were ignored.
We had to change rooms twice due to hygiene issues, and we were in one of their suite rooms, which is supposed to be their best offering. The room was dirty, with outdated furniture. We even found human bodily fluids (sperm) on the armchair and cockroaches in the bedroom.
Additionally, the hotel is situated under highway bridges, making it extremely noisy both day and night.
Even toilets in the main hall are dirty, the public toilets in the streets are much cleaner…
I've posted a few photos here to illustrate the situation. I do not recommend this place to anyone, especially families with baby like us :(
Mohamed
Mohamed, 7-night family trip
Verified Hotels.com guest review