I had a really frustrating experience at this hotel. Check-in took 30 minutes, not just because there were people ahead of me, but because the receptionist was painfully slow. I had two reservations, which she saw, yet the next day when I returned from an early morning excursion, I had to check in again. Another 20-minute wait, filling out the same form, only for her to ask me if I wanted the same room—when I had never even checked out in the first place!
To make matters worse, I’m in a wheelchair and using crutches. I specifically requested a room near the elevator for obvious reasons. What did they do? Gave me a room halfway down the hallway.
When leaving Aerocity, someone charged me for something—I don’t know who or what—but they wouldn’t let us leave without paying. In the end, I gave them the 20 rupees I had, and they let us go. Overall, it was a horrible experience.
The only reason I would ever stay here again is because it’s in Aerocity. But for the service and treatment? Absolutely not.
mariano leonardo
mariano leonardo, ทริป 1 คืน
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2/10 แย่
31 มี.ค. 2025
Tetsuya
Tetsuya, ทริป 2 คืน
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10/10 ไร้ที่ติ
29 มี.ค. 2025
Hans
Hans, ทริป 1 คืน
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10/10 ไร้ที่ติ
28 มี.ค. 2025
Claudia
Claudia, ทริป 1 คืน
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10/10 ไร้ที่ติ
28 มี.ค. 2025
Great hotel but a bit pricey
Great stay for 1 night. The hotel is in a quiet Aerocity compound, 15 min ride from the airport, away from the usual Indian street noise, so nothing disturbs sleep. There are multiple levels of security checks: to get to the Aerocity compound and then into the hotel itself. The room was fine, clean, and has all the needed amenities (bottled water, kettle, AC, etc). The best feature of the hotel is the extensive breakfast buffet with various Indian and continental options, including a South Indian dosa stand and an egg/omelette stand where they make dosa/eggs to order. Things to be aware of: the room was a bit pricey compared to the usual Indian hotel options so consider it a treat for yourself, not a regular hotel stay. I just paid because of convenience of being close to the airport and not worrying about breakfast options. Also, none of the TV channels worked for me but I was only there for 1 night and didn't bother asking the staff to fix it. Overall: great.
Andrei
Andrei, ทริป 1 คืน
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10/10 ไร้ที่ติ
27 มี.ค. 2025
ผู้เข้าพักจริง
ทริป 4 คืน
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8/10 ดีมาก
27 มี.ค. 2025
Vinod
Vinod, ทริป 1 คืน
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4/10 พอใช้
23 มี.ค. 2025
By booking is for King bed but I have been given queen bed. With kid it's hard to sleep on queen bed. Whole night I have been uncomfortable.
Gautam
Gautam, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
22 มี.ค. 2025
GWANG HUN
GWANG HUN, ทริป 3 คืน
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2/10 แย่
19 มี.ค. 2025
Poor service, Terrible Check in, Crammed bathrooms
The check in was terrible. Staff was rude! They took 90 minutes to check us in that the people behind were getting upset. We had booked two rooms and the front desk staff couldn’t find the second room (though we showed proof of the booking and two rooms under our itinerary number). It took more than an hour and a supervisor to come in to finally get the room. Their explanation of why they cousins find the second room was not satisfactory - they said it was some error. The rooms are really small. The bathroom is like the one in a cruise ship or an airplane - it is so crammed! I am not sure how they get so many good reviews. For the price I paid, there are many other options available.