We have been for a five day vacation for Christmas. (in Serbia not Christmas). The staff is wonderful - they made us welcome and are very helpful. The hotel is new and well maintained and the place is gorgeous. Part of the mountain road - from Pirot is in a bad condition, but this is not a problem of the hotel. The hotel services are of very high quality. We however found that the swimming pool is shallow and too small for the size of this hotel as it was almost full. When more than 10-12 people in the pool it becomes not comfortable. Food is of big variety, very tasty and available till the last moment of the set working hour of restaurant.