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Park Hyatt Ningbo Resort and Spa

5.0 star property
Luxury resort in Yinzhou with 3 restaurants and spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Hyatt Ningbo Resort and Spa

Indoor pool, outdoor pool
Exterior
1 bedroom, premium bedding, minibar, in-room safe
Exterior
1 King Bed with Yard | View from room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Pool
  • Non-smoking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free area shuttle
  • 24-hour fitness center
  • Free use of bicycles
  • Seasonal outdoor pool
  • 24-hour room service
  • Coffee shop/cafe

Feel at home (6)

  • Free cribs/infant beds
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate bedroom
The price is $208
includes taxes & fees
$196 per night
Dec 27 - Dec 28

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed with Yard

1 King Bed with Yard | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed with Yard

Highlights

Balcony or patio
Yard
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite | 1 bedroom, premium bedding, minibar, in-room safe

Park Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Lake View

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds with Garden View

2 Twin Beds with Garden View | View from room

2 Twin Beds with Garden View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Twin Beds Lake View

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (with Yard)

Deluxe Room, 1 King Bed (with Yard) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (with Yard)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Spa Suite

1 King Bed Spa Suite | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Spa Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 592 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (with Yard)

Deluxe Room, 2 Twin Beds (with Yard) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds (with Yard)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Deluxe Room, 2 Twin Beds, Lake View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed Garden View

1 King Bed Garden View | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Garden View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds with Yard

2 Twin Beds with Yard | 1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds with Yard

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
  • 592 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Park Executive Suite

Park Executive Suite | 1 bedroom, premium bedding, minibar, in-room safe

Park Executive Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
  • 1453 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Bed

2 Twin Bed | 1 bedroom, premium bedding, minibar, in-room safe

2 Twin Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed Garden View Premium

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Garden View Premium

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed With Yard Deluxe

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed With Yard Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds Garden View Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds Garden View Deluxe

  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed With Yard

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed With Yard

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds Garden View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Guestroom (2 beds)

1 bedroom, premium bedding, minibar, in-room safe

Guestroom (2 beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed Garden View Deluxe

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Garden View Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds Lake View Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds Lake View Deluxe

  • Sleeps 2
  • 2 Twin Beds

View all photos for Guestroom (Double bed)

1 bedroom, premium bedding, minibar, in-room safe

Guestroom (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2-bed Room With Courtyard View

1 bedroom, premium bedding, minibar, in-room safe

2-bed Room With Courtyard View

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Twin Lake View

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Lake View

  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Lake View

1 bedroom, premium bedding, minibar, in-room safe

1 King Lake View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed Lake View Deluxe

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed Lake View Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds With Yard Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Twin Beds With Yard Deluxe

  • Sleeps 2
  • 2 Twin Beds

View all photos for Yue Lake Suite

1 bedroom, premium bedding, minibar, in-room safe

Yue Lake Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Queen Room With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

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The price is $134
includes taxes & fees
$126 per night
Dec 27 - Dec 28
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About the neighborhood

Map
188, Dayan Road, Dong Qian Lake, Ningbo, Zhejiang, 315000

What's nearby

  • Ningbo Hanling Old Street - 8 min drive
  • Ningbo Zoo - 9 min drive
  • Ningbo Museum - 12 min drive
  • Tianyi Square - 16 min drive
  • Ningbo Jiangbei Wanda Plaza - 23 min drive

Getting around

  • Ningbo (NGB-Lishe Intl.) - 35 min drive
  • Baozhu Station - 17 min drive
  • Daqi Railway Station - 23 min drive
  • Zhuangqiao Railway Station - 24 min drive
  • Free area shuttle

Restaurants

  • ‪向阳渔港 - ‬5 min drive
  • ‪钱湖悦庄酒店 - ‬2 min drive
  • ‪东钱湖水上餐厅 - ‬4 min drive
  • ‪茶苑 - ‬2 min drive
  • ‪乐生茶轩 - ‬3 min drive

About this property

Park Hyatt Ningbo Resort and Spa

A great choice for a stay in Ningbo, Park Hyatt Ningbo Resort and Spa features a marina. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and Dinning Room, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include an indoor pool, an outdoor pool, and a bar/lounge.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 236 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property pool will not be available 7 AM - 10 PM on December 23, 2024 - December 27, 2024.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Mini golf
  • Free local shuttle
  • Playground

What to do

  • Mini golf
  • Pool table

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Marina
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center

Room amenities

Be entertained

  • IPod docking station
  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Dinning Room - This buffet restaurant serves breakfast, lunch, and dinner.
Seafood House - This restaurant serves lunch and dinner.
Living Room - This café serves lunch and dinner.
Tea House - Onsite restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 196 per person

Children & extra beds

  • Rollaway beds are available for CNY 350 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July 01 to August 31

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property does not allow photo shooting, video recording, interviewing, or filming activities for private or commercial use without permission.
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Also known as

Ningbo Park Hyatt
Park Hyatt Ningbo
Park Hyatt Ningbo Resort
Park Hyatt Ningbo Resort Spa
Park Hyatt Ningbo Spa Ningbo
Park Hyatt Ningbo Resort Spa
Park Hyatt Ningbo Resort and Spa Resort
Park Hyatt Ningbo Resort and Spa Ningbo
Park Hyatt Ningbo Resort and Spa Resort Ningbo

Frequently asked questions

Does Park Hyatt Ningbo Resort and Spa offer free cancellation for a full refund?
Yes, Park Hyatt Ningbo Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Park Hyatt Ningbo Resort and Spa?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Park Hyatt Ningbo Resort and Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Park Hyatt Ningbo Resort and Spa?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Park Hyatt Ningbo Resort and Spa?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.
What is there to do at Park Hyatt Ningbo Resort and Spa and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Park Hyatt Ningbo Resort and Spa also has a seasonal outdoor pool and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Park Hyatt Ningbo Resort and Spa?
Yes, there are 3 onsite restaurants.

Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

Tracy, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Tea House
The hotel provided simply the best wanton soup and crab dimplings we have ever had! All this in a 500 yr-old building with charming staff. Not too shabby.
cheryl, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the hotel and such a good place
The staying experience is amazing ! My parents and my little boy love playing in the yard and the lake view is amazing ! Also the food is wonderful too. We spent all day long to explore the hotel . love it
Lijun, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thank You
Thank you.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Zhen, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful peaceful site.
It was our our 39th wedding anniversary. They did a wonderful job to help us celebrate.
Darrel, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Had great family stay
Staffs are very nice and helpful. The food is super delicious we are very satisfied.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Busy life escape
Warm hospitality and a relaxing resort
Verified Hotels.com guest review

10/10 Exceptional

A Loveley Weekend
First time with Expedia, first time with Hyatt, first time in Ningbo, everything was perfect, well worth the money. They have a great Chinese restaurant, with really nice seafood and a very large selection. The waiters and waitresses were extremely helpful and recommended great dishes. We did not try the western restaurant. Everything about the hotel was perfect for us.
Verified Expedia guest review

10/10 Exceptional

Great, comfortable, relaxing holiday.
Was an awesome weekend getaway. Staff werr friendly and accomodating. The hotel was as good as any 5 star rated place. Food was first class. Most importantly, it was great value for money! Would definitely return.
Verified Hotels.com guest review

10/10 Exceptional

Comfy beds and barth roon. In room coffe is good.
This is my 2nd time stay at this hotel, this time is really great station. The room is good as usual. To my surprise, there is a small garden of my this this time which is really great, more space to extend to enjoy the garden, quite and private. For sure will stay here again in future.
Verified Hotels.com guest review

6/10 Good

Don't expect it's Hyatt!
Stayed for 2 days as a family vacation. The design of hotels are quite good, matches with lake scenery. The indoor pool was breathtaking with 2 giant swings and huge drums, an idea of East-meets-West is really working. Although hotel stuffs are trying to work for their best, some stuffs were very annoying. Not only they aren't fluent enough in English to communicate, we were rushed to finish our dinner at main dining room around 9pm, although they close at 10pm. Even a staff who seemed originally from European country, he sneaked into same dining room with guest, and picking desert from buffet counter, which guest are still eating. As long as the room are fully booked, main branch of Hyatt would be satisfied, I guess....
Verified Hotels.com guest review

8/10 Very Good

Great Resort hotel!
We were arranged with a balcony room with the best lake view on 3rd floor. have dinner in their Seafood house and Afternoon Tea at Tea house. All are great!
Verified Hotels.com guest review

10/10 Exceptional

Lovet staff and Nice hotel
Lovely stay during buisness trip. Friendly staff love the golf car to the bar. Will defenitly book again next time in Ningbo
Lasse, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

tin wai, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Over-rated & over-priced
The room is not well maintained. The bathtub is dirty and the tap is cracked. There is no water in one morning
MING SANG, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

很棒
xinxin, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SIJIN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SIJIN, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lakeside resort setting outside Ningbo city
We had two rooms, one was upgraded which was very nice of them. However, the thermostat of one room did not work, which was freezing. The resort setting was beautiful and tranquil. The Chinese restaurant was excellent where we had two dinners. The breakfast buffet spread was impressive and good quality. The indoor swimming pool was beautiful. All in all, a very pleasant stay.
Ronald Yuen, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Bing Huen, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

总体体验极差
作为一晚3千多的柏悦酒店，不能说满意，甚至是失望的。一抵达酒店就看到大门处烟蒂、塑料瓶。办理入住时排队时间实在太久了，仅因柜台只有2名服务人员办理入住手续，而且花上大把时间在推销后续的餐饮预订及其他付费项目。晚上，满怀期待的前往酒店中餐厅“东钱渔港”用晚餐，结束后等接驳车又花了半小时，期间不停的询问，只收到服务员说“已经叫车了”，结果就是在院子里被蚊子咬的满腿 ：（，还为此错过了酒吧的昆曲。总体体验非常不满意！！
1-night family trip
Verified Hotels.com guest review