Onsite service was poor when unable to gain entry to room at 11:30PM at night.
ผู้เข้าพักจริง
ทริป 1 คืน
2/10
This has to be the worst experience I have ever had with the Hotels platform. We booked a 2 bed family unit for 2 nights but left after 1 appalling night.
The restaurant was closed and we were told to go up the road to the local pub.
There were only 2 cups provided. When I rang the contact no. I didn't get a response for over an hour then I was informed "someone probably stole the others". The staff do not check apparently.
There was no heating in the bedrooms and the windows were not able to be closed so we had both wind and traffic noise all night. There were no extra blankets provided and the pillows were so old they were practically flat again with no spare pillows provided.
The condition of the unit was appalling. The filthiest accomodation I have ever stayed in. Cleaning appears non existent.
While not expecting any more than a 3 star unit we did expect more than was provided.
The Hotels platform should be removing this unit as it does not meet even the basic standards.
Michael
ทริปกับครอบครัว 2 คืน
6/10
Rooms not overly clean mould on ceiling in bathroom. Shower not easy to use.
Rooms have very little ventilation if you don’t use air conditioning
Lyn
ทริปกับครอบครัว 3 คืน
8/10
Gardens and outside areas need. Work
Gerald
ทริปกับครอบครัว 1 คืน
4/10
Emma
ทริปกับเพื่อน 1 คืน
6/10
I have stayed here on several times. The position is convenient for my purposes.
There has been some R&M carried out but if you refurbish a shower recess make sure that adequate preparation is undertaken to ensure paint does adhere to the shower recess tiles.
The refrigerator needs a clean and make sure there is at least some milk in it when guests arrive.
Barry
ทริป 1 คืน
6/10
Needs updating badly. Micro wave was burnt inside. Whole property badly in need of Reno. Bed was excellent.
Christine
ทริปโรแมนติก 5 คืน
6/10
Needs repairs, a bit out dated,for the price ok
Joyce
ทริปโรแมนติก 2 คืน
6/10
Our neighbors decided to sit up until early morning having a chat.
They weren't rowdy but we could easily hear them
Laurence
ทริปโรแมนติก 2 คืน
8/10
Stephen
ทริป 1 คืน
8/10
Abdul
ทริป 1 คืน
2/10
The whole accomodation was disgusting. Base of bed was different size to mattress. Everything was dirty.
Chris
ทริป 2 คืน
2/10
The Village Family Motor Inn is the worst commercial accommodation I have ever stayed in in Australia. I advise you to never book this place.
I’ll explain: imagine if you can a 1970s facility that has been used solidly for 50 plus years but NEVER renovated. The ancient cabinets (homemade?) and period bathroom attest to this.
Even more troubling were the filthy bed base and fridge seals.
The mattress was totally collapsed internally and should have been replaced a decade or more ago.
The front window winder was broken - as was the fly screen- the result being an airless stuffy room.
Why did we stay? Well we arrived on a late flight into Launceston. Consequently we had little choice after opening the room door for the first time at 11:00pm. We paid a heavy price with a sleepless night due neighbour-noise the paper thin walls and the backbreaking mattress. In the morning we both need a chiropractor (this is not a joke).
Communications: Prior to arrival I had to contact the manage on 4 occasions (to calls and two remained txts) in order to confirm late entry procedure.
I STRONGLY advise to never to stay here under any circumstances. I suspect the ‘capital’ invested in the property has been so over-exploited that renovation to a modern standard is pointless. I also suggest that the Environmental Health Officers at Launceston C.C. should undertake the role they are employed for through regular inspections, Show Cause and Improvement notices and prosecution
Roger
ทริปโรแมนติก 1 คืน
2/10
Max
ทริป 2 คืน
2/10
We only stayed 1 night of our 2 night stay. Bathroom/shower disgusting. No bedside tables. Curtains missing rings and gaping. I would add photos if I could go back up these claims.
Mal
ทริปโรแมนติก 2 คืน
6/10
Cam
ทริป 1 คืน
4/10
Broken baggage seat. Shower didn’t work well. No bedside table to put anything.
Tracey
ทริปกับเพื่อน 2 คืน
6/10
Property needs renovating. The 3BR unit needs major works, floor rotten under lino in parts. We changed to 2 x 2BR units, staff did not question our request I think they were well aware. The 2BR units were a little better but still very outdated.
Nicole
ทริปกับครอบครัว 1 คืน
6/10
Needs TLC. Has a lot of potential to be a great family holiday spot. Does need maintenance and soon.
Kerry
ทริปกับครอบครัว 3 คืน
6/10
Lynette
ทริป 2 คืน
8/10
As above
Noeline
ทริป 1 คืน
4/10
Very neglected facilities and accomodation. Poor staff response. Obvious it was once a lovely place to stay but has become almost uninhabitable.
Robyn
ทริปกับครอบครัว 4 คืน
6/10
Showers,kitchen, needs updating. No air-conditioning, no fabs either. No screens on windows and doors to get air. Barely survived the night. Door dont have security lock or chains from inside. Staff Zack and another person very helpful. Fridge was not working. They brought a new fridge in straight away