No TV, WiFi, ice machine, elevator. Office is blocked off it was hard to find
Jaclyn
ทริปกับครอบครัว 3 คืน
2/10
Dominique
ทริปธุรกิจ 1 คืน
4/10
I didn't stay wasn't able to, due to mobility issues and the parking lot being roped off.
They were claiming parking lot construction although there was no construction underway. So it was almost impossible to access the front office. Without literally jumping through under or over hurdles.
And the property looked completely disheveled and dirty.
The sign had been spray painted over once saying Sea missed have been sprayed out with black spray paint and the new name of the building nowhere in sight The address number placard for the building is so far off the road you can barely see it had to stop and ask other business owners where it was located. No central air in the main office where check-in is they had two box fans sitting on the floor.
Did not look very welcoming at all.
If you didn't know better when approaching you would think the place was closed.
LaKeisha
ทริปธุรกิจ 1 คืน
2/10
This is poorly represented online. No tv cord so I had to use my phone for entertainment. No phone so I couldn’t call front desk. I had to walk to a different hotel for check in.
Hasani J
ทริป 1 คืน
2/10
WARNING. DO NOT GO HERE. The hotel called me 5 minutes before I arrived and told me they were sold out of hotel rooms even though I reserved a hotel a week before. I asked them why they gave my room away and the lady said they don’t reserve hotel rooms ever and said I would get a refund but I never did. I had to reach out to hotel.com support to resolve the issue.
Diego
ทริป 3 คืน
2/10
Rebecca
ทริป 1 คืน
4/10
Deborah
ทริปกับครอบครัว 2 คืน
6/10
scott
ทริปกับครอบครัว 2 คืน
2/10
We left after seeing the room spoke to front desk was told we would receive a refund within 2 hours never got it
Heather
ทริปกับครอบครัว 2 คืน
10/10
It was a cluster of a mess to find the office but check in was fast the room was nice there was a strong perfumey smell in the room but overall it was nice
Angel
ทริป 1 คืน
2/10
Canceled my reservation, after i was checked in, i had called letting them know we were on the road and would be late,4x and had paid for the room, $s, cancelled room anyway front desk very rude refused to help me, refused to let me talk to the manager, leaving me and my family stranded 900 miles from home, still trying to get my money back
Norma
ทริปกับครอบครัว 6 คืน
2/10
Drove 3 1/2 hrs for me and my family to have a last minute ocean front hotel room. I get to check in and they told me they were having plumbing issues and they also had signs posted they were working on their parking lot. So that was already an issue trying to find them and also couldn’t park anywhere even at the locations they stated you could park at. They told me I would have to be refunded because they didn’t have any other rooms available. Like I told them they could have called people to tell them about plumbing issues before we have to drive however far it is to get there. I called hotels.com to get my refund and they said they had to call the property which they called twice and no answer. I told hotels.com I’m right at the building if they wanted to speak to someone but they said no! Now I have to wait 48 hrs before they can reach out to me about any updates
Caitlin
ทริป 1 คืน
2/10
The pool was very dirty the television or remote did not work. But they do let you sleep in late
ASJIA
ทริปกับครอบครัว 1 คืน
2/10
It’s a scam hotel was under construction and there wasn’t a direct line to call them absolutely the worst experience I ever had
Lissette
ทริปกับครอบครัว 2 คืน
2/10
Paid through hotels with insurance. Still waiting on refund. Didn’t even stay. They were rude. Want my refund.
Hallie
ทริปกับครอบครัว 1 คืน
2/10
Room was not as advertised. The tv in the room had no signal. The curtain covering the full slideing glass door did not cover the door al the way. None of the pools were operational. none of the staff new the wifi pasword and the wifi wasnt even working
chris
ทริปกับเพื่อน 1 คืน
2/10
After driving 4 plus hours and not have a clear understanding of the physical address and no name on the hotel this is one the worst scams I have ever been unfortunate enough to be caught up in it's such a disservice for any company of any kind large or small to be a party to the condition that I have witnessed the Blood stained sheets,no television in the room until 10.45 pm, no mini fridge,nor ice machine or vending machine of any type I like very much to have my funds returned but I understand if it's not returned I have pictures of this situation and I will be following up with an attorney at this point it's not a about a refund but more about stopping this unfair treatment of consumers in full disclosure I did read the reviews but not until I had arrived and encountered the runaround about the address the booking identification which I was not given I only had the itinerary confirmation number which the hotel would not except, which leads to only one logical conclusion by this company and others by your continued support by means of sending families to a place that does not exist and by your asking for feedback to questions that you already know the answer's to would lead most sensible minded people to one conclusion that you just don't CARE.That is exactly why this matter should I my opinion be on the desk of South Carolina attorney general's this needs a different set of eyes looking at it.
John
ทริป 2 คืน
2/10
Took 30 mins to find building using directions on app and finally found a building and hotel support wouldn’t even answer call or even called back yet. Had crying babies and lot of food etc in car. Never got checked in and wanting refund asap. Thanks
Milton
ทริปกับครอบครัว 2 คืน
2/10
Jasmine
ทริป 2 คืน
2/10
Horrible experience. Booked for
vivek
ทริปกับครอบครัว 1 คืน
2/10
Worst trip ever first off place says it has a bar it does not they have no working elevators no WiFi so no tv for 3 days took an hour to get in the right room was put in some trashy place to begin with air barely works by far my worst trip ever
Amanda
ทริปกับครอบครัว 2 คืน
2/10
They didn’t have a room when we got there and the pool weren’t working
Kristy
ทริปกับครอบครัว 2 คืน
2/10
It was not good from the start. The address was not clear and once we found the office and got to the room it had nothing. No TV, no phone no toiletries, mini fridge didn’t work no trash bags in the one small trash can. No way to get ahold of the office. They had no vending machines, their ice machine did not work. We went to the office to complain and they said they would bring another tv which was the next day. The office was not friendly at all. Not helpful. They were really rude. I would never recommend this motel to anyone because the site was very misleading. They had a no refund policy so I had to stay there.