Hotel Hacienda de Castilla, แคนคูน

WiFi never worked, and there is no airport shuttle service included, actually they are very far away from the airport.

Great place to stay for a quiet night. Great security. Friendly staff. Clean and restaurant on premises.

After checking in we ordered room service and it never came. No explanation. No refusal. Set a bad tone for the stay. The shower leaked onto the toilet area floor soaking my clothes.

Excellent customer service. I asked to change rooms; and they did with no problem.

This was my final night in Mexico before flying home from Cancun airport and probably the least satisfying place I stayed in. There was nothing badly wrong with the place, it just felt like a motel which had seen better days. When the TV remote and AirCon control are handed to you at reception and have to be returned on checkout and when you are given a wristband which they are keen to remove from you as you leave, you wonder what their other clientele are like. It was worth noting all the other guests appeared to be Mexican rather than foreign. Nothing wrong in that, but not really a tourist hotel. The room was OK and clean but it clearly hadn't been refurbished for a while. The pool was somewhere to get wet and cool down. There were 5 WiFi options; one eventually worked. The surrounding area has little to offer. I went out to find somewhere to eat and struggled to find a restaurant. To be fair there was a restaurant in the hotel which I could have used but I had hoped to see a bit of Cancun on my last night. If I'd had a car it would have been easier. I enquired about breakfast but the restaurant didn't open until 7am, by which time I had to be at the airport. I was able to phone down and order a taxi to the airport with only 10 minutes notice. It cost 350 pesos which I had to give to the hotel rather than the taxi driver, which I found odd.