Hôtel Des Mille Collines

It was a pleasure to stay at this historic hotel. The staff is excellent as well as the location. The rooms are pretty standard for the class but could use some minor upgrades here and there (nothing major).

The Hotel knew that we were arriving but when we did arrive there did not seem to have any record of our booking!! Thankfully there weren’t full

Great place for comfort privacy and good foid and customer Service

It is beautifully situated on a hill looking down at the city. Pool bar and spa very useful after a long journey and or gorilla safari

The staff is horrible! The hotel is dirty! I got sick from eating contaminated food.

Beautiful and quiet hotel in the centre of town. Staff always friendly and very helpful. Our room was one of the cleanest I have experienced anywhere in the world. Breakfast has plenty to offer for those observing a vegetarian/vegan diet

The hotel has an amazing view and great history but as far as service goes it leaves a lot to be desired for the price that it asks. For starters breakfast was very bland and not much choice. One day I found hair on my plate and mentioned to the waiter who came and checked it out and he just didn't say anything. Another day I got something on the bar and as I was with a colleagues he offered to pay his part in cash and for my part I asked to pay by card when I noticed the waiter hadn't bothered to deduct the cash and made me pay the full price through card. Even though i paid a premium price for a double bed room all i got was a room with two single bed with two single mattered stuck together and the only thing join them was the sheet on top. So all in all nice view of Kigali from the 4th floor restaurant but everything else was just crap

Plus side : Staff is very helpful Minus side : hotel is quite dated and could really do with a remodeling/refurbishing.

flaky wifi

The reception staff linked us to the taxi driver (Kalid his name, not sure if the spelling is correct) who they assured that he is a good city tour guide. In fact we DO NOT recommend to use the services of this driver ( or guide). The details will be provided direct;y to the hotel.