Even though I booked weeks ago, I was assigned a room on the second floor in the back which had a "balcony" which viewed 3 walls. The toilet did not flush, some of the lights did not work, nor did the UBS ports for charging. Finally, the AC units blows directly at bed height so it hits you with cold air all night directly in your face.
I immediately asked to change rooms and was told no other rooms were available in the entire hotel - regardless of price. Probably the worst conditions I have experienced at a 4 star hotel.
I will never stay at this hotel again.
Scott
ทริปธุรกิจ 1 คืน
8/10
The picture shown on hotels.com website for this hotel is complete false advertising! It was a very small hotel, which is ok, but we were expecting something grand based on the picture and it was NOT!
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Lisa
ทริปธุรกิจ 3 คืน
10/10
Anthony
ทริป 1 คืน
10/10
Elizabeth
ทริปกับครอบครัว 1 คืน
10/10
Steven
ทริป 1 คืน
10/10
Matthew
ทริป 1 คืน
10/10
Clean spacious room
Marisa
ทริปกับครอบครัว 1 คืน
8/10
Service was amazing !! We will def will be back, just the floor on the room wasn’t very clean .
Guadalupe Maria
ทริปธุรกิจ 1 คืน
10/10
Very convenient location. Excellent front desk staff.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
I arrived late and check in, was still very smooth. Room was normal size for New York, but felt very spacious with efficient design of shelving and lights. Also had a balcony.
Kyle
ทริปธุรกิจ 2 คืน
8/10
Paola
ทริป 1 คืน
10/10
Stacy
ทริป 1 คืน
10/10
Katherine
ทริป 2 คืน
10/10
Anne
ทริป 2 คืน
10/10
reuben
ทริป 3 คืน
10/10
The customer service is great, the room was clean and the location was perfect.
Nicole
ทริป 1 คืน
10/10
Meghan
ทริป 1 คืน
10/10
We stayed for a Saturday night date night and the staff were excellent as well as the location ! Very clean !
Lisa
ทริป 1 คืน
10/10
Lauren
ทริป 1 คืน
8/10
Arnold
ทริป 3 คืน
6/10
Tumelo
ทริปธุรกิจ 1 คืน
10/10
A wonderful gem of a hotel in one of the best locations in NYC. The staff is incredibly helpful, great room, and the "Reading Room" Bar serves great food and drinks. I cannot recommend more highly.