2/10 แย่
12 พ.ค. 2025
Stay elsewhere.....
I never write negative reviews because I understand and respect the service industry. However upon arrival at The Washington my experience was subpar. I was initially given a room and upon entering I immediately realized that the bed had not ben made. I simply went to the from desk and told them that the room wasn't ready for me.I was told that the entire building was waiting on linen. I had dinner reservations for 7 and did not get towels till 6:45 pm. I noticed that the a/c was not working and informed the front desk. An engineer came twice both visits were unsuccessful in repairing the unit. I was told that because there wasn't a large demand (other rooms utilizing the a/c), the main unit kept shutting off and would not work to supply just one room. I know for a fact that isn't how HVAC works. I was told "I can recommend that you crack the window". After the whole inconvenience I requested a late check out and was given an hour, that which while showering, housekeeping banged on my door and condesendinly yelled and pointed to their phone, to indicate the time,
Overall, the staff was very unprofessional, poorly dressed, the conditions of the room are nowhere how they're advertised. I paid a pretty decent amount for poor service.
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