Service is okay. However, the standard rooms are very small (even for NYC standards) and outdated. There is 1 elevator (lift) serving 14 floors, so often you need to wait for people to go up and down before managing to get a space (specially challenging if you have luggage) and our stay was not in high season.
The breakfast is included, but is not great for the price you pay for the stay (cold hotdog sausages, mash and other continental bits), the room where breakfast is served is small, so long waits at peak time to get a table can be expected. If you’re looking for an eco-friendly hotel, this is not it, at breakfast all cutlery is plastic, paper plates and cups and single use plastic water bottles.
The location is good if you want to walk or get the tube to the main touristic places, but as it’s very touristy it’s very noisy at all times, including early hours of the morning (we were quite high up).