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The Pacific Sutera Hotel

5.0 star property
Luxury resort with full-service spa, connected to the convention centre, near Sutera Harbour

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Photo gallery for The Pacific Sutera Hotel

Relax by the serene pool surrounded by a pebble-lined deck and a thatched-roof lounge area.
Relax in a stylish lounge area with a breathtaking ocean view and comfortable seating.
Reception area with three desks, each with a computer and telephone, staffed by friendly attendants.
Welcome to SeaQuest Watersports Centre, where guests can enjoy a tranquil atmosphere amidst beautifully manicured hedges and a seating area.
Relax in a spacious room with a large bed, flat-screen TV, and city view.
Located near Imago Shopping Mall, The Pacific Sutera Hotel offers a luxurious retreat with 27 holes of golf and a marina. Treat yourself to spa treatments like massages and manicures at Body Senses By Mandara, or enjoy activities such as racquetball/squash and volleyball. Stay connected with in-room WiFi, unwind by the poolside bar or visit the grocery/convenience store.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free shopping centre shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach umbrellas

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Rollaway/extra beds
The current price is ฿4,542
฿4,982 total
includes taxes & fees
20 Jul - 21 Jul

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Pacific Junior Suite

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
2 bathrooms
Bathrobes
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
2 bathrooms
Bathrobes
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe King

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Twin

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King

Premium King | 1 bedroom, memory-foam beds, minibar, in-room safe

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Designer toiletries
Rainfall showerhead
Hairdryer
  • 32.61 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Family Room | 1 bedroom, memory-foam beds, minibar, in-room safe

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
2 bathrooms
Bathrobes
Deep-soaking bath
Hairdryer
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Hairdryer
Deep-soaking bath
Bathrobes
Separate bath and shower
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Relax by the serene pool surrounded by lush tropical vegetation and a natural rock formation.

The Magellan Sutera Resort

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 1,002 reviews
The price is ฿7,505
฿8,182 total
includes taxes & fees
14 Jul - 15 Jul
The Magellan Sutera Resort
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About the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 3 min walk - 0.3 km
  • Imago Shopping Mall - 14 min walk - 1.2 km
  • Centre Point - 4 min drive - 2.9 km
  • Gaya Street Sunday Market - 5 min drive - 3.9 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Putatan Station - 14 min drive
  • Kawang Station - 24 min drive
  • Free shopping centre shuttle

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel puts you a short five-minute drive from Imago Shopping Mall and features a golf course and a marina. You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

More about this property

VISIBILITY

At a glance

Hotel size

    • 500 units
    • Arranged over 12 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
    • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site

Off-site

    • Free shopping centre shuttle

Other information

    • Designated smoking area (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Golf lessons
  • Golfing
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 20
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 30
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 30
  • Phone accessibility kit
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Memory-foam mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per night
  • Children's club access is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu
HELP_OUTLINE

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a water slide and a sauna, as well as a fitness centre, an arcade and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

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The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Buffets
Breakfast
Cities
Bed

What guests liked

  • Breakfast offered a variety of options with different choices each day. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Very nice place conveniently located in KK.
1-night trip

10/10

A resort for relaxing and chill…
1-night trip

10/10

Thank you for showing your hospitality/
3-night trip

10/10

very good place
4-night trip

10/10

All staffs are so kind.
2-night trip

8/10

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
5-night trip

10/10

Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
2-night trip

10/10

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
14-night trip

8/10

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
2-night trip

10/10

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
1-night trip

8/10

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
3-night trip

8/10

the location is near the town area. the room is clean
3-night trip

6/10

hope for more clean
4-night trip

8/10

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
1-night trip

8/10

All acceptable except for the TV programme is very limited
4-night trip

4/10

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
3-night trip

8/10

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
4-night trip

10/10

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.
4-night trip

8/10

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
1-night trip

2/10

Too old, need renovation
2-night trip

10/10

Lovely upmarket hotel/ resort. Great breakfast every morning with lots of options and different choices each day. Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options. The bed was comfortable. Rooms spacious. We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too. Overall a really nice place to stay. Highly recommended.
7-night trip

2/10

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.
1-night trip

6/10

TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room. Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.
3-night trip

6/10

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
3-night trip

8/10

3-night trip