8/10 ดีมาก
19 ตุลาคม ค.ศ. 2024
Nice apartment, poor communication
Vacation for a family of 5. The apartment was nice. The only downside was poor communication. I contacted them per their instructions a week before our arrival with our information and was told we could drop our luggage early.
When we arrived in Florence, I sent a message via Whatsapp 30 minutes before getting to the apt. (per their instructions), but never heard back. Arrived at the apt. and sent another message with no response, so found a storage facility, dragged our luggage there, paid 33 euros to store them; had to go back to get it and drag it back to the apt. when we did finally hear back. The person who met us to give us the key collected the tax, but forgot to get photos of our passports, and messaged me after he left to send pics of our passports.
Like I said, the apt. was fine, but communication was poor. Not a good start to our trip.
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว