I booked 10 days here.
January 1, 2025 - January 10, 2025
The service here is horrible. Staff and restaurant workers are the worst I’ve experience at an all inclusive. I read the reviews about the bad service here, but I figured it was just difficult people who don’t tip.
I am very easy and believe tipping brings better service. However, even with tipping, asking simple questions/ordering drinks/food, I was with met with attitude from most staff members. Unforgivable customer service my entire stay.
Started day 1: I checked in at 2pm, but was told check in is at 4pm. Which is no big deal. I went to get lunch. However, I returned at 4pm and they couldn’t find my request/room and did not see that I checked in. Reservations I made for multiple dinners and kayaking were “not found”. The menu at the restaurants were limited. Which makes no sense since restaurants are supposed to be “all included”, at an “all inclusive”. I ordered Room service and it did not show up. The list goes on, but I think I’m making it clear how the service was such an issue.
The resort is very nice for curaçao as it’s still a developing county. There aren’t many nice hotels here. Especially, if you are booking an all inclusive
I recommend to stay with Mexico, Jamaica, DR, if you are looking for an all inclusive resort
Hope this review helps people
Thank you