The hotel is under renovations and the lobby was full of boxes and the hallway carpet was in terrible condition. That I understand. While both our rooms were nearly completed, they were not finished: brown butcher paper taped to cover a window, no chairs to sit, one bathtub so gross we could not step into it, damaged walls, paint splatters on bathroom floor, light fixtures wrapped in plastic. When we asked to be moved to a finished room, they refused - even though they had some - because we booked through Hotels.com. I paid $230 for two rooms and am very disappointed that we were not moved to a completed room. No customer consideration.