Very poor service - we had to make repeated requests when they failed to leave towels, fill mini-bar, waiting at restaurants etc etc, ignored by some bar staff at restaurants. Check in took over 1hour.
Hotel full of US ‘spring beakers’ who were on the free alcohol quest! Staff friendly and Pools good.
Sarah
Sarah, ทริปกับครอบครัว 11 คืน
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10/10 ไร้ที่ติ
5 เม.ย. 2025
Daniel
Daniel, ทริป 5 คืน
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8/10 ดีมาก
1 เม.ย. 2025
Andrew
Andrew, ทริป 3 คืน
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6/10 ดี
26 มี.ค. 2025
jeffrey
jeffrey, ทริปกับครอบครัว 7 คืน
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8/10 ดีมาก
20 มี.ค. 2025
The resort is very Nice. I hadn’t problem with then. There some points that can be improcedente. Cleaning —> pool restroom Needs to be improved.
Friedrich
Friedrich, ทริปกับครอบครัว 7 คืน
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10/10 ไร้ที่ติ
19 มี.ค. 2025
Ronny
Ronny, ทริป 3 คืน
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10/10 ไร้ที่ติ
16 มี.ค. 2025
Fantástico
Como sempre, incrível. Estive em 2024 e amei, retornei agora em 2025 e mais uma vez perfeito. Amo Punta Cana, amo Hard Rock. Tudo perfeito. Atendimento, quartos fantásticos, comida maravilhosa, piscinas, mar, sol … tudo de bom. Já quero voltar.
Giovanna
Giovanna, ทริปกับเพื่อน 5 คืน
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10/10 ไร้ที่ติ
13 มี.ค. 2025
Great resort
Great resort, restaurants were excellent. Service can be better, seems like the women working there are always in a bad mood.
Antonio
Antonio, ทริปกับครอบครัว 5 คืน
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10/10 ไร้ที่ติ
12 มี.ค. 2025
mark
mark, ทริป 1 คืน
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10/10 ไร้ที่ติ
1 มี.ค. 2025
Elly
Elly, ทริป 2 คืน
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10/10 ไร้ที่ติ
23 ก.พ. 2025
Amei apesar de algumas exceções.
Amei tudo com exceção : do banho com pouca água e piso do BOX ruim e BOX escuro. As fronhas e travesseiros estavam um pouco velhos. Lugares restritos a sócios com comidas diferentes, não achei bom. Mas adorei o hotel e voltarei , com certeza.
ผู้เข้าพักจริง
ทริป 3 คืน
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8/10 ดีมาก
21 ก.พ. 2025
Great pools, ok food.
The pools for the kids were fantastic. Lots of different slides in addition to shall parts for toddlers. The pools also never felt crowded even though I believe the resort was sold out. The staff was extremely friendly, every single one of them. The only drawback is the food is just ok. I also wish there was a chicken fingers option in the food trucks and buffets (all of the time). There were also several occasions in the buffets where the food was cold even though they were new trays. I would have also liked an option for a second show time - the only show each night is 9pm and that was too late for my kids (4 and 2).
Kristen
Kristen, ทริปกับครอบครัว 4 คืน
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10/10 ไร้ที่ติ
21 ก.พ. 2025
Excellent!!
We absolutely loved our stay! The property is beautiful and the staff was great! We will definitely be back!!
Nathan
Nathan, ทริป 6 คืน
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2/10 แย่
20 ก.พ. 2025
Katherine
Katherine, ทริป 3 คืน
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10/10 ไร้ที่ติ
8 ก.พ. 2025
Analise
Analise, ทริป 7 คืน
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6/10 ดี
5 ก.พ. 2025
Devia/podia ser bem melhor... não foi.
Estadia muito abaixo das expectativas. Imaginávamos que a bandeira Hard Rock oferecesse bem mais pelo preço que cobra. Hotel grande demais e difícil para se deslocar. Restaurantes pequenos e insuficientes para a quantidade de hóspedes, o que gerou muitas filas. Alimentação bem abaixo das expectativas também. Funcionários com aparência de estarem muito cansados, o que acarretava grande lentidão nos serviços. Várias áreas "reservadas" para determinados hóspedes, que não podiam ser utilizadas pela grande maioria. Sequer conseguimos uma cadeira na praia, sendo que locais com sombra só eram acessíveis a poucos hóspedes "especiais", com pulseira escura, que tinham funcionários que acordavam bem cedo para "reservar" prá eles esses lugares. Mar muito agitado e perigoso para banho. Enfim, hospedagem cara e com poucos benefícios que justificassem o alto preço. Certamente existem opções muito melhores para famílias em Punta Cana.
PEDRO
PEDRO, ทริปกับครอบครัว 4 คืน
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6/10 ดี
5 ก.พ. 2025
Bem abaixo das expectativas...
Estadia muito abaixo das expectativas. Imaginávamos que a bandeira Hard Rock oferecesse bem mais pelo preço que cobra. Hotel grande demais e difícil para se deslocar. Restaurantes pequenos e insuficientes para a quantidade de hóspedes, o que gerou muitas filas. Alimentação bem abaixo das expectativas também. Funcionários com aparência de estarem muito cansados, o que acarretava grande lentidão nos serviços. Várias áreas "reservadas" para determinados hóspedes, que não podiam ser utilizadas pela grande maioria. Sequer conseguimos uma cadeira na praia, sendo que locais com sombra só eram acessíveis a poucos hóspedes "especiais", com pulseira escura, que tinham funcionários que acordavam bem cedo para "reservar" prá eles esses lugares. Mar muito agitado e perigoso para banho. Enfim, hospedagem cara e com poucos benefícios que justificassem o alto preço. Certamente existem opções muito melhores para famílias em Punta Cana.
PEDRO
PEDRO, ทริปกับครอบครัว 4 คืน
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8/10 ดีมาก
1 ก.พ. 2025
ผู้เข้าพักจริง
ทริปกับครอบครัว 11 คืน
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10/10 ไร้ที่ติ
31 ม.ค. 2025
Great family trip
Weather was perfect and we had an amazing time. The only thing I thought could be better was the bed size. Their “queen” beds were really like a large twin. They were tiny. My other son had to use the pullout couch because the beds were so small. Other than that it’s a great place. Super big and a lot to do.
Sandra
Sandra, ทริปกับครอบครัว 5 คืน
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2/10 แย่
30 ม.ค. 2025
horrible stay
I have never had such a bad experience, it took them 2 hours to take our luggage and another two hours to pick us up in the trolley to go to dinner, it was under repair and they did not let us sleep, we asked for a caprese salad and they brought us bread with tomato, a real shame. The staff was rude and overbearing.
rafael
rafael, ทริป 6 คืน
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8/10 ดีมาก
29 ม.ค. 2025
Great service.
Beautiful property, well cared for and clean. Very spread out but the golf cart shuttles arrived often enough to make it easy to get around. Nice beach and multiple pools. All servers were friendly and helpful.
Theresa
Theresa, ทริป 7 คืน
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6/10 ดี
25 ม.ค. 2025
The concierge was too concerned about getting us to sit at a club sales meeting, the food wasn’t all that beat except for El Toro restaurant,
All staff members were absolutely great
Lazaro Romilio
Lazaro Romilio, ทริปกับเพื่อน 3 คืน
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10/10 ไร้ที่ติ
24 ม.ค. 2025
Hadeer
Hadeer, ทริป 5 คืน
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10/10 ไร้ที่ติ
24 ม.ค. 2025
Hard rock punta cana em Jan de 25
Hotel com muitas atividades, diversas piscinas. As crianças amaram o parque aquático. Muitos atendentes super simpáticos e atenciosos. Porém, alguns muito grosseiros. O rapaz do check in foi extremamente mal educado. Várias opções de comida e tudo gostoso. Bebidas de boa qualidade, porém a cerveja era local e bem mais ou menos. Apesar do check out ser ao meio dia, pode continuar a usar toda a estrutura do hotel, incluindo bebidas r restaurantes. Só precisa liberar o quarto. No geral as instalações são limpas e bem cuidadas, mas nada tem muito luxo. Nota 8,5 no geral. Gostamos