Hotel Brisas Santa Lucia - All Inclusive

We were at 5 rooms. Check-in was a total chaos due to a concert for locals that first night . Staff doing my check is seemed to be overwhelmed and all of sudden stopped my check-in " to have a quick lunch". Rooms are dated, A/c was good , two of my rooms smelled like mold and cigarette. No bell boy to carry all our luggage ( they did not allow us to use the carts ourselves). Food is disappointing , staff doesn't wear gloves at the carving station or when cutting fruits in the morning. Juices are made out of powdered drinks despite the fact that some fruits were on display way beyond ripe ( No blenders were seen at the bars either ). Snack bar by the beach only offered fries ( better the second days ) and burgers ( tasteless and bland as they turned out to be frozen) . There is NO such a service that works overnight . The only restaurant open was the " buffet " out of 3 other restaurants that are advertised . You could see flies over the food, the pasta station was a joke ( overcooked pasta with watered down canned pasta sauce ) . The " Grill station " had limited offers during the three nights we stayed. Some of the "HOT " items were actually COLD all the way . There were mosquitos at night and sunrise, so bring your insect repellent The beach was gorgeous, absolutely amazing sandy beach with patches of seaweed , but the water was so clear that you see your toes and the bottom of the sea. Plenty of loungers and shade !! Another positive was the Coffee Bar!!

ทริปกับครอบครัว 3 คืน, 1 ก.ย. 2019

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Pool was amazing, awesome staff and fine sand on the beach!

ทริปกับครอบครัว 3 คืน, 17 พ.ค. 2019

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

Not clean smell really bad disgusting place to stay

ทริปกับครอบครัว 2 คืน, 20 เม.ย. 2019

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We had a good time in this hotel but the rooms wasn’t cleaned. The air conditioner had problems. Everything else was good

CLAUDIA, ทริปกับครอบครัว 2 คืน, 30 ธ.ค. 2018

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The staff was very friendly. Reynaldo, was especially accomadating, when we requested a room with special access for my aunt. The DJ by the pool was very nice. When my aunt requested a few songs from her era, he delivered and my aunt and I danced to Beny More! I had not seen my aunt since 1971, when I left Cuba as a child. Thank you Brisas!

Mercy, ทริป 2 คืน, 8 ธ.ค. 2018

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The night show was ok,and the customer service terrible

Yusimir, ทริป 7 คืน, 8 ส.ค. 2018

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Pésimo

ทริปกับเพื่อน 1 คืน, 7 ธ.ค. 2019

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Redelijk resort maar de badkamers laten qua netheid te wensen over. Achterstallig onderhoud. Restaurants zijn niet altijd open.

ทริปกับครอบครัว 3 คืน, 9 ส.ค. 2019

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Muy rico divino especial

Isneibys, ทริปโรแมนติก 2 คืน, 13 ก.พ. 2019

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Luis Angel, ทริปกับครอบครัว 1 คืน, 11 ก.ค. 2020

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com