Lovely staff. I got a late check out for£25 extra which was amazing after a night out. The hotel is really lovely. By a gorgeous lake. Nothing was too much for the staff. I was given an extra blanket on request. I would not hesitate to recommended this hotel with lovely country pubs a walk or uber away. Thankyou. Amelia Jones
Amelia
Amelia, ทริป 1 คืน
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10/10 ไร้ที่ติ
5 พ.ค. 2025
Andrew
Andrew, ทริป 2 คืน
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8/10 ดีมาก
5 พ.ค. 2025
ผู้เข้าพักจริง
ทริป 10 คืน
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8/10 ดีมาก
3 พ.ค. 2025
John
John, ทริป 1 คืน
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10/10 ไร้ที่ติ
24 เม.ย. 2025
Phil
Phil, ทริป 2 คืน
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10/10 ไร้ที่ติ
22 เม.ย. 2025
Mr N J
Mr N J, ทริป 1 คืน
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2/10 แย่
14 เม.ย. 2025
Not up to standard
Hotel is not up to usual Radisdon standards at all. Staff were great , hotel is tired and needing a serious refurbishment. Stayed in a junior suite , bed comfy but no fridge/mini bar in room, no vanity unit, no mirror in reaching distance of a plug to do hair. Stark room really not up to junior suite standard expected. Breakfast was terrible, arrived at 9.15 (45 mins before end of service) and they had run out of most foods. No pastries, only sliced bread for toast (supermarket sliced bread ) very driee up looking sliced cheese and cheap ham on continental breakfast selection. No option for cooked breakfasts other than what was sitting on hot plate. Very very disappointed
Karen
Karen, ทริป 2 คืน
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2/10 แย่
4 เม.ย. 2025
Horrible avoid at all costs
Quite frankly I did not stay I checked in and checked out I was absolutely horrified at the state of this place. It looks lovely online I was out in what they call a apartment but In fact more like a butlins shed in a car park 5 minutes walk away it felt super unsafe and was freezing it really was terrible.
I went back to reception and two guys who checked in the same time as me were also at the front desk checking out too.
I did not leave until the reception cancelled the booking and sent me an email stating I wouldn’t be charged and they had contacted hotels.com to issue my refund. What is more disappointing I have not heard from hotels.com after sending them 3 emails along with proof of email I would not be charged and I’d receive full refund. Terrible service all round and now taken this issue up with my credit card provider.
Janine
Janine, ทริปธุรกิจ 2 คืน
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10/10 ไร้ที่ติ
3 เม.ย. 2025
Mike
Mike, ทริป 1 คืน
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10/10 ไร้ที่ติ
2 เม.ย. 2025
Simon
Simon, ทริปธุรกิจ 1 คืน
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4/10 พอใช้
2 เม.ย. 2025
Lara
Lara, ทริป 1 คืน
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6/10 ดี
25 มี.ค. 2025
A ways to get until it's a genuinely good stay
I regret to have to give this 3 stars because I think if I return in a year it'll be an excellent place to stay. It's clearly just been bought out by Radisson as it's not finished it's refurbishment. The furniture is all brand new, the lobby is great. Room was nice (although didn't have all the amenities advertised, and it was the most expensive room). The gym is state of the art. but the pool was not in use. You could use the steam room/sauna, but you had to walk out of the changing rooms and round a few corridors to access which would be fine except there were no robes or slippers provided. Also, I presume because occupancy is very low due to refurbishments, they were very low on staff. Often no one at the bar in the lounge and I had to walk into the separate restaurant to ask for a member of staff to serve me twice.
I think it *will* be good. But right now, it isn't.
Drew
Drew, ทริปธุรกิจ 1 คืน
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6/10 ดี
23 มี.ค. 2025
Poor communication
Lovely hotel with nightclub next door. Very convenient
Only problem was water was cut off in the night and didn't get put back on. Nobody seemed to care. No apology. No compensation. It was very unhygienic and very inconvenient
Martin
Martin, ทริป 1 คืน
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10/10 ไร้ที่ติ
22 มี.ค. 2025
DEREK HARRY
DEREK HARRY, ทริปธุรกิจ 1 คืน
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4/10 พอใช้
20 มี.ค. 2025
Very very disappointing. Book with caution
Rebooked and paid. Despite receiving confirmation and reminders of stay they didn’t have the booking? So had to wait for them to sort. Sofa bed basicallly takes up whole area of lounge. Lift limited to 2 people. Room cleaning disgrace - emptied bin but didn’t clean cups or bathroom and then there are charges against my bank account even though I didn’t buy or use anything in the hotel. Also no fridge in rooms
Colette
Colette, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
16 มี.ค. 2025
Attending a function
Stayed in the hotel as we were attending a function there. The hotel was lovely could not fault it.
The function suit on the other hand was absolutely freezing, which ruined the evening.
Gill
Gill, ทริปกับเพื่อน 1 คืน
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2/10 แย่
13 มี.ค. 2025
Poor experience
Bedroom didn’t lock (staff were unphased), incorrectly advertised room (double not queen), and towels had gross stains on. Poor experience
Complained on check-out and staff were unbothered
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
12 มี.ค. 2025
Delightful reception
When I arrived I was greeted with a very friendly smile and a charming receptionist..
The room was very comfortable, Good TV and very good shower..
Top Marks
Richard
Richard, ทริปธุรกิจ 1 คืน
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6/10 ดี
2 มี.ค. 2025
My stay at park hall
claimed to be soundproof room. Was not I was woke up to a couple shouting and also speaking at half 4 in the morning couldn’t get back to sleep. Water stopped working in the morning couldn’t flush toilet or brush teeth or have a shower.
Charlie
Charlie, ทริป 1 คืน
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4/10 พอใช้
26 ก.พ. 2025
Faulty towers is still in Chorley
Very slow reception to check in, pool closed until further notice ( doesn’t say this on website ) sauna broken , not hot water in room from sink , no signal for tv or internet, fire exits blocked with rubbish and drain pipes , rubbish all over the exterior areas and, food was average. Feels very disjointed and not what I expect from a hotel! Really disappointing as I stay in the area for work often! Fire doors don’t close, fire exit has chains on the door locking it ! Poor health and safety , stayed here 1 year ago and thought I would try after the refurb but still very poor. Previous emails to managers never got a reply !
Mark
Mark, ทริปธุรกิจ 1 คืน
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2/10 แย่
25 ก.พ. 2025
Very disappointing
I booked a junior suite. The room was really bare. No TV in the bedroom, only a bed, and wardrobe. The lounge had only a sofa and a desk. The hand soap was empty. Also the shower gel was empty too. I had to get out of the shower and find some in my case. The heating made a banging noise all night at random times. The door didn’t open and lock properly. I had a key card that was a waste of time as the door was broken. I had to back to reception and get a regular key to open another lock that had been added. When the door was locked it was not safe as it moved back and forth an inch. Very disappointed! Definitely not suite quality!