No one was present when we tried to check in during the afternoon and had to call the number on the door. After a second try, they explained where the keys could be found (several keys took a bit to understand which key was for which door). Room was comfortable with good air conditioning and everything we needed. Area of town was in a quieter area, but it felt safe. On our second night there was a leak in our bathroom ceiling, which caused a power outage in our room. No staff answered our calls when we tried to notify them. We spent the night in a hot, stuffy, humid room with water dripping sounds and got ready in the dark. We finally got a message in the afternoon from staff saying they found the leak and would be sending someone in for repairs so we should find somewhere else to stay. I think they have given us a refund (not confirmed yet), and the leak certainly wasn’t the fault of the hotel (there are different suites and businesses above). Unfortunately, last minute hotels in Rome were triple the price we paid by booking ahead and grabbing our things and checking in somewhere else was quite inconvenient. It would have been helpful if staff gave us recommendations of where to stay, or tried to get us a discount somewhere. We only saw staff once briefly in the morning during our 2 nights.