I like this hotel and have stayed a few times but there were a few annoyances this time around. The room had coffee but no kettle, there was also a weird smell coming from the bathroom. I paid for laundry service but did not receive my change before leaving the hotel and faced a lot of difficulty just explaining the situation. I joined a big event at the restaurant and won a prize from the spa. I was told to collect my prize at reception the next day. I did not receive my prize, the reception had no clue about the competition.
Overall massive communication problems between staff, the restaurant and front desk at the hotel. Disappointing