4/10 Fair
5 Jun 2024
When I arrived, I was told by the fat security guard that my booked room was under construction (aircon is not working). I had no choice but to pay extra for an upgraded room. This felt very unfair. The hotel should only let people book rooms that are available. It's not the guests' fault if a room isn't ready, and they shouldn't have to pay more because of it. I just paid for it since I was tired and needed to rest.
ydel
ydel, 1-night trip
Verified Expedia guest review