I booked this property for the new year- 2 nights stay. I am listing the reasons I will never be back to this property:
1. The hot tub was out of service for our whole stay
2.The pool water was so unclean and also cold for the winter time.
3. The whole 9 story hotel had 2 elevators which one of them was out of service and during the new year eve, we had to climb up the stairs since we got tired of waiting, many other hotel guests did.
4. The breakfast area was soooo cold, I asked a staf if any of the windows were open; she said no and said she felt the same and she caught cold.
5. We paid for the breakfast buffet and it wasn’t bad. But during one of our breakfast buffets, they ran out of the bowls and we had to use the take out bowls for our kids.
I have to add that, expedia supported us for the pool conditions and we received a partial refund. We booked this hotel since it had a pool option and without that option in the winter time, we didn’t know how to update our trip plan for kids entertainment.