6/10 ดี
20 มีนาคม 2023
A few small changes could bring big improvements
This hotel has a great location in Downtown Cairo, with easy walking distance of Tahrir Square.The lobby looks really fancy in a vintage way, and the elevator gives off a big vibe of retro glam. All of this doesn't feel like it has been looked after very well though, and could do with a bit of TLC.
Staff provide a mixed bag, with some being very engaged and helpful, but others looking bored, and annoyed by requests. On arrival, we were offered an "upgrade" from the junior suite we had booked, although this turned out to be to a smaller, worse room, and thankfully we were able to keep the room we had originally booked.
We left early for the airport on the last day, and had requested a breakfast box. Unfortunately on check-out, this hadn't been prepared. The guy on the desk didn't really seem to care, and nothing was offered to compensate for the extra expense we'd incur because of this.
The room was spacious and comfortable, the breakfast on the first day was plentiful, if not outstanding.
Feel like with a couple of small changes and improvements in customer service, this could be even better.
Addam
Addam, ทริป 2 คืน
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