4/10
This is not the first time I've stayed here, but definitely the last.
Issues began when I tried to communicate with the hotel via the app, and send a message... the message was never replied to.
Next, there was no A/C in the common areas, it was almost as hot in the lobbies / hallways as outside, but no indication of there being issues, or apologies for the heat.
Then, there was a roach in the hot tub (no didn't use it),, and the hot water for the shower took about 10 minutes to get hot.
The Spa (Hot Tub) in the pool was broken, no hot water, and there was a sign on the door about it that looked like it has been there for quite awhile.
And the last item was the first floor ice machine.. it was broken.. and it was broken the last time I was there, several years ago.. and still had the same sign taped to it telling guests to use the machine on the 2nd floor.
I'm not sure if this hotel has been through multiple owners, or if the owners can't afford the upkeep,
and I'm typically understanding that sometimes in business things happen, but a large chain should not allow a location like this and needs to step in and
get this property back to the standards expected.
David
ทริป 2 คืน
