2/10 แย่
11 พ.ค. 2025
AVOID - 2 Strangers Walked Into my Room
I booked to stay here for 2 nights as i was working in the area. The room was OK. However the reason for my bad review is that at about 10:30 at night I was asleep in bed and heard a noise at the door - I'm a woman and was alone so I was absolutely terrified. The door unlocked and opened, and a couple walked into my room - whoever was on reception had given them a key to my room and I think they were equally shocked. After being woken up and feeling so scared I hardly slept knowing that security was so poor. I checked out about 7am the next morning, explained what had happened and said I would like a refund. The lady on reception was understanding and said she would take it up with the manager so I left a phone number for the manager to contact me. Its now 5 days later and I haven't received a refund, and haven't had any contact from the hotel at all, not even an apology. It's shocking that this happened in the first place, and even worse that this hotel cares so little about personal safety. It is lucky that it was a nice couple who walked into my room and not someone with bad intentions. Also my belongings would have been in there during the day whilst I was at work, so if the key had been given out whilst I wasn't in whoever came into that room would have been able to rifle through all my luggage with free reign. Unacceptable.
Lucy
Lucy, ทริปธุรกิจ 2 คืน
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