Sapporo Grand Hotel

4.0 star property
Hotel with 4 restaurants, near Sapporo Clock Tower

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4 restaurants, breakfast, lunch, dinner served; French cuisine
[Grand in Grand] Presidential Suite Room/lounge access, Non Smoking | Living room | Flat-screen TV
4 restaurants, breakfast, lunch, dinner served; French cuisine
Hallway
[Grand in Grand] Presidential Suite Room/lounge access, Non Smoking | Down duvets, individually furnished, blackout curtains, free WiFi
In the heart of Sapporo, Sapporo Grand Hotel offers an upscale retreat with four on-site restaurants serving French cuisine. Enjoy shopping on site, unwind at the bar, and take in local art at the gallery. With multilingual staff and dry cleaning/laundry services available, previous guests have praised this hotel for its helpful service and proximity to shopping.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • 24-hour front desk
  • Front desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Hair salon
  • Multilingual staff

Feel at home (6)

  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
The current price is ฿2,121
฿2,567 total
13 Oct - 14 Oct

Room options

Available filters for rooms
Showing 36 of 36 rooms

Corner Deluxe Twin Room -Non Smoking, East Building

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 62 sq m
  • Sleeps 4
  • 2 Single Beds

[JULY,2025 Renewal]Superior Twin Room (3 people, Main Building)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

[JULY,2025 Renewal]Double Room, Non Smoking (Small, Main Building)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 21 sq m
  • Sleeps 1
  • 1 Large Single Bed

[Grand in Grand] Junior Suite (Double Bed)/lounge access, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Free minibar items
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

[JULY,2025 Renewal]Double Room, Non Smoking (Main Building)

7.0 out of 10
Good
(2 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Luxury Double Room : Non-smoking, East Building

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

Executive Floor Large Twin Room/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 2 Large Single Beds

Executive Floor Large Hollywood Twin Room/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 2 Large Single Beds

Executive Floor Suite Room(Twin Bed)/lounge access, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

Executive Floor Premier Double 1 King/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Twin Room with Tatami Non-smoking, East Building

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 62 sq m
  • Sleeps 5
  • 2 Single Beds

Executive Floor Double Room/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Executive Floor Deluxe Double Room/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Executive Floor Junior Suite (Twin Bed)/lounge access, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

Executive Floor Hollywood Twin Room/lounge access, Non Smoking

Highlights

Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
  • 29 sq m
  • Sleeps 2
  • 2 Large Single Beds

[Grand in Grand] Deluxe Double Room/lounge access, Non Smoking

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

Comfort Large Hollywood Twin Room - Non Smoking, East Building

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 39 sq m
  • Sleeps 2
  • 2 Single Beds

[Grand in Grand] Double Room/lounge access, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Free minibar items
Flat-screen TV
Down duvet
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

[Grand in Grand] Deluxe Twin Room/lounge access, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Free minibar items
Flat-screen TV
Down duvet
  • 54 sq m
  • Sleeps 2
  • 2 Single Beds

Run of House, Single Room - Non Smoking

9.0 out of 10
Wonderful
(44 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed

Run of House, Twin Room - Non Smoking

8.8 out of 10
Excellent
(47 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Run of House, Double Room - Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Run of House, Twin with extra bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Premier Double Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

[JULY,2025 Renewal]Superior Twin Room, Non Smoking (Main Building)

7.8 out of 10
Good
(13 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

Comfort Double Room, Non Smoking, East Building

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

[Grand in Grand] Junior Suite (Twin Bed)/lounge access, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Free minibar items
Flat-screen TV
  • 67 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds

Corner King Double Room-Non Smoking, East Building

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Large Twin Room, Non Smoking, East Building

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Twin Room-Non Smoking, East Building

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 2 Single Beds

Connecting Room : Non-smoking, East Building

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 70 sq m
  • Sleeps 5
  • 4 Single Beds

Triple Room, Non Smoking, Annex Building

8.0 out of 10
Very good
(3 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 41 sq m
  • Sleeps 3
  • 3 Single Beds

Quadruple Room, Non Smoking, Annex Building

8.0 out of 10
Very good
(6 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 53 sq m
  • Sleeps 4
  • 4 Large Single Beds

[JULY,2025 Renewal]Double Room, Non Smoking (Main Building)

8.6 out of 10
Excellent
(20 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

[Grand in Grand] Presidential Suite Room/lounge access, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Down duvet
Blackout curtains
  • 162 sq m
  • Sleeps 2
  • 2 Single Beds

[JULY,2025 Renewal]Superior Double Room, Non Smoking (Main Building)

8.4 out of 10
Very good
(12 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
Flat-screen TV
Down duvet
Blackout curtains
Shower/bath combination
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Nishi 4-chome 1-jo Kita Chuo-ku, Sapporo, Hokkaido, 060-0001

What's nearby

  • Sapporo Clock Tower - 5 min walk - 0.4 km
  • Sapporo TV Tower - 7 min walk - 0.7 km
  • Odori Park - 8 min walk - 0.7 km
  • Tanukikoji Shopping Street - 8 min walk - 0.7 km
  • Hokkaido University - 11 min walk - 1.0 km

Getting around

  • Sapporo (OKD-Okadama) - 26 min drive
  • New Chitose Airport (CTS) - 56 min drive
  • Sapporo Station - 5 min walk
  • Naebo Station - 26 min walk
  • Soen Station - 28 min walk
  • Nishi-Yon-Chome Stop - 6 min walk
  • Odori Station - 6 min walk
  • Tanuki Koji Stop - 9 min walk

Restaurants

  • ‪布袋 - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪味の時計台 駅前通り総本店 - ‬3 min walk
  • ‪山頭火 札幌北1条チカホ店 - ‬2 min walk
  • ‪しゃば蔵 - ‬2 min walk

About this property

Sapporo Grand Hotel

Sapporo Grand Hotel offers a great location, putting you within a short 10-minute walk of Odori Park and Tanukikoji Shopping Street. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit NORTHERN TERRACE DINER, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch and dinner. Also, Sapporo TV Tower and Hokkaido University are within a 15-minute walk. Fellow travellers like the location for the sightseeing and because it's only a short walk to public transportation: Nishi-Yon-Chome Stop is 6 minutes and Odori Station is 6 minutes.

At a glance

DONE

Hotel size

    • 494 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered on-site self-parking (JPY 2500 per night; includes in/out privileges)
    • On-site parking is limited
    • Height restrictions apply for on-site parking
    • On-site garage
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10 AM
  • 4 restaurants
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children's games
  • Bed rails
  • Pushchair

What to do

  • Shopping
  • Downhill skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 1934
  • Safe-deposit box at front desk
  • Art gallery on-site
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • Comprehensive food waste policy
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 95
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • Local maps

Special features

Dining

NORTHERN TERRACE DINER – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
KOKAKU (Chinese Dining) – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Waraku (Garden Dining) – Overlooking the garden, this restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
BIG JUG (Hokkaido Dining) – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open selected days.
OLD SALOON (Lounge & Bar) – This bar specialises in French cuisine and only serves light fare. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 3800 for adults and JPY 1800 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Covered self-parking costs JPY 2500 per night with in/out privileges
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Sapporo Grand
Sapporo Grand Hotel
Sapporo Grand Hotel Hotel
Sapporo Grand Hotel Sapporo
Sapporo Grand Hotel Hotel Sapporo

Frequently asked questions

Does Sapporo Grand Hotel offer free cancellation for a full refund?

Yes, Sapporo Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Sapporo Grand Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Sapporo Grand Hotel?

Yes. Self-parking costs JPY 2500 per night. Parking spaces may be limited.

What are the check-in and check-out times at Sapporo Grand Hotel?

Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Sapporo Grand Hotel and nearby?

Have fun with nearby winter activities such as downhill skiing.

Are there restaurants at or near Sapporo Grand Hotel?

Yes, there are 4 on-site restaurants, featuring French cuisine and garden views.

What's the area around Sapporo Grand Hotel like?

Sapporo Grand Hotel is in Sapporo City Centre, a short 6-minute walk from Nishi-Yon-Chome Stop and 8 minutes' walk from Odori Park. Travellers say that this hotel is in a good location.

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Sapporo Grand Hotel Reviews

Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Breakfast
Lobby
Restaurant
Store
Luggage
Bed
Shopping

What guests liked

  • Breakfast options were excellent with a wide variety and Hokkaido specialties. (43 reviews)
  • The property offers a wide variety of dining options and is near good restaurants. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Great, friendly and central

Nice hotel friendly helpful staff. Excellent facilities. Really enjoyed our stay.
Lynn, 4-night trip

10/10 Exceptional

Excellent service and location

Excellent service, comfortable room, great location. Walkable distance from Sapporo main station. Will definitely stay here next time
1-night trip

8/10 Very good

Sapporo Grand Hotel has long term history and still reserved some traditional food such as apple pie and ramen salad which are very delicious.
3-night trip

10/10 Exceptional

classic hotel

This is one of my favorites. It’s not luxury, but Everything about this hotel is “decent” to me. Great hospitality, best location, good choice of breakfast.
4-night trip

10/10 Exceptional

Beautiful hotel in great location with very helpful staff.
Joan, 3-night trip

10/10 Exceptional

Very good location and amenities
Esteban, 3-night trip

10/10 Exceptional

Superb Hotel

Our stay at the Sapporo Grand Hotel was outstanding. We and our friends enjoyed the rooms, staff service and meals. We will definitely come back in the future.
Lance A., 5-night trip

10/10 Exceptional

Very clean, nice staff and good location.

10/10 Exceptional

We enjoyed our stay very much. The room was clean and spacious. It had a great view of the city. We especially enjoyed the breakfast and the reception of the staff.
Robert, 2-night trip

10/10 Exceptional

The size of our room was the biggest surprise…it was huge! My family of four was able to spread out and relax in comfort! Staff was top notch! The location was convenient to the train station and shopping. I’d stay there again in a heartbeat!
Spacious rooms for family to share. There’s a separate bath and additional sink area too.
Ruth, 1-night trip

10/10 Exceptional

Great hotel. No complaints
Jacky, 1-night trip

10/10 Exceptional

Best location and very convenient by using underpass
emiko, 4-night trip

6/10 Good

Quite old hotel.
chew, 5-night trip

8/10 Very good

Great value for money.
Colin, 1-night trip

8/10 Very good

very good every thing
yasukiyo, 1-night trip

6/10 Good

Good location and nice staff. However, the room condition is not great.
Vic, 2-night trip

10/10 Exceptional

Excellent service and location. It's walking distance to Sapporo station and the hotel is connected to underground tunnel which is very convenient on rainy days. Breakfast is good. The hotel is not new but very well maintained, room is spacious which is rare in Japan. Staff are so friendly. I would recommend this hotel to anyone who visit Sapporo
Qing, 2-night trip

10/10 Exceptional

Beautiful hotel 3 blocks from the train station but right on the underground so you could walk above or below grade there or taxi. In the heart of the city, right by the shopping and close to the bars. But not too close.
Gregory, 2-night trip

10/10 Exceptional

I had an excellent stay at Sapporo Grand. Staff was outstanding and best part of the experience. Facility was in very good condition and there are nice dining and snacking options onsite. Only slight negative is that my room was a little bit dated. But everything g worked and was very clean.
Nelson, 4-night trip

10/10 Exceptional

Great!
Vincent, 3-night trip

10/10 Exceptional

Sapporo Grand is still Grand

Absolutely amazing stay in premier deluxe king bed room on 14th floor. Both buffet and sit down Japanese set breakfast were delicious! Also enjoyed the 1934 BAR 2.5 hour drink and small plate with jazz music. Warm and helpful hospitality. The location is so convenient too! Between Sapporo Station and Odori Park.
Diane, 4-night trip

10/10 Exceptional

It is an old hotel but very clean. Room very spacious. Breakfast is excellent lots of variety. Close to small restaurants and Daimaru Department Store. Good location. Unfortunately for 5* Hotel the staff do not speak English well. It is hard to ask questions.
Ita, 3-night trip

8/10 Very good

Wedding

Disappointed in the condition of rooms but impressed with staff, service and location.
Janice, 7-night trip

10/10 Exceptional

Very quick and kind service when checked in. They showed us to our rooms and offered to help with our bags. Showed us where the emergency exits were as well and made themselves very accessible if we needed anything. Location was perfect and you could even access the subway from the basement level or shop without even going outside. Beds and pillows were comfortable. The room and bathroom were a good size and clean. Great hotel and experience staying with them.
Zack, 2-night trip

8/10 Very good

In spite of a 4 star hotel reception from the entry to checkin, the room I checked was smelly, dark, and archaic, which was still clean and spacious though, reminded me of a motel room somewhere in US midwest city. They definitely need a renovation.
Myung, 2-night trip