After filling out lots of booking details online, as requested, the check-in was slow and tedious. Even though we asked for a room in a higher floor, we were given a mezzanine room, one floor above the lobby. What was terrible about it is that it's a working floor, with the hotel laundry and maid carts banging around at all times of day, and more banging at night when laundry is happening. Also, maids would congregate in front of our door and chat loudly to overcome the ambient noise. Worst room we've ever gotten in our travels, which are extensive. It should not even be rented out to paying guests.