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We were surprised to find how dirty and run-down this property was. It was definitely not as shown in the pictures online. When we entered the room, it stunk pretty bad. The walls of the room were dirty and the floor and couch dirty and dingy. The ceiling light fixtures were missing and the wires exposed from the holes where they were supposed to be. When we attempted to turn the lights on, they would flicker a bit before actually turning on. I'm pretty sure that was a fire safety hazard. The toilet ran all night long and I remembered while checking in, another guest toilet wouldn't flush, so it sounds like there were some possible plumbing issues, too. The front desk rep. was very courteous upon check-in (a gentleman whose name I can't recall) and there was a mistake on the initial reservation and he helped us get it resolved quickly and easily. We ended up only staying one night out of the three I reserved because of the smell and dirtiness, but paid for two nights because of the cancellation policy, which I understood. I did notice I had a pet charge for what I thought was two nights of $45.20 each, but it was for each pet. I felt this was excessive, considering we went to LaQuinta and only charged a TOTAL of $25 for two pets, for two nights. I called the hotel to try to have the charges reversed and when I attempted to explain the situation to the front desk clerk (lady), she told me the fee was cheap compared to other hotels, began arguing with me & hung up on me.
Dana
Dana, āļāļĢāļīāļāļāļąāļāļāļĢāļāļāļāļĢāļąāļ§ 2 āļāļ·āļ
Unfortunately this hotel was not nice at all. We ended up asking for a refund and found another place. The carpets were stained, there was sharpie marks on the mirrors, the overall feel felt like 3rd world for sure. Thank goodness the service was great and they didnât even question putting through a refund.
We had a great experience and even extended our stay. The staff was very professional and provided excellent customer service. The location is only a few miles from the major casinos and entertainment. I highly recommend this hotel.
Air conditioner didn't work. Room 327. Be the time we learned it wasn't working it was 10 pm. Too tired to move rooms.. let person know when checking out. Front desk left a note. Wanted to see if they could provide some credit off room...
The hotel is just older and not well maintained. Itâs not gross, but certainly is not clean enough for me. The chain was broken inside the toilet, which meant I had to stick my hand in and fix. Obviously, housekeeping knew this since they had to clean and flush the toilet prior to my arrival. There were areas of crusty mystery stains in the carpet. And our mini fridge has a drawer full of water.
The staff were very professional and kind. They are friendly and polite. It is not their fault that the owners donât seem to care about updating the property. a convenient location and they have a free breakfast in the morning. Often, the price is decent for a business-type hotel. This was my second stay here out of necessity; however, I wonât return.