4/10 พอใช้
26 พ.ค. 2025
Misrepresented property / Uncomfortable Stay
When I arribed to check in, I was told that they only had one room reserved for me. Upon further speculation on my part, I did have a second room but it was under my husband's name. The property is understaffed. The pool was closed and this amenity should be removed because this was one of the major determining factors for me choosing this property for my 2 day stay. The 2 queens thay i requested were not available so one of the rooms was changed to a single King. This was considered an upgrade but did not fit my requirements of party of 7 needing more beds. The one individual who checked us in was overwhelmed with too many tasks and when i requested dishes, she had to go wash them and i had to carry pots pans utensil etc. for my party of 7. The toilet kept stopping up and we were tasked with plunging the toilets ourselves. A roach was found in the bed of one of the rooms. Grab and go breakfast was lackluster only oatmeal packs and granola bars. Empty coffee carafes were stored on the floor.
Danielle
Danielle, ทริปกับครอบครัว 2 คืน
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