This was a return stay at this property. The location was good for what we needed, their spacious two bedroom/two bathroom on a previous stay was just what we needed so we made the decision to stay here again. Some how we always end up getting stuck right by the elevator wherever we stay and hear all the noises, so the only thing I asked when I checked in on this trip was, "Please do not put us anywhere near the elevator." I was told that the type of hotel room we booked is generally located around the elevator area (mind you it is a rather large hotel, so there has to be plenty of rooms away from the elevator) and she says that they NEVER get any noise complaints from the elevator. Assuming she had listened to my only request, we get the keys and head to our room....only to find that our room was literally the FIRST hotel room immediately left upon exciting the elevator. Like we couldn't get any closer to the elevator. We were checking in late, had spent 15 hours driving on the road, all I wanted to do was go to sleep so I didn't complain. Ohhhh how I should have asked for a new room. All I heard all night, EVERY single night for a full week as I tried to fall asleep was the mechanics of the elevator going up and down, all night long because our heads were literally on the same wall that shared the elevator shaft. Unbelievable horrible customer service and I now I don't care to ever stay here again, my only request was ignored and we suffered for it.