6/10 Good
18 Nov 2024
Disappointing stay
Disappointing stay unfortunately. When I arrived just a tad early prior to check in, the reception told me authoritatively that I booked for the wrong dates (the next day). I showed them the hotels.com confirmation confirming the correct dates and they said they’d ‘try’ and sort me a room (detailing an IT error on their end). This is after payment was taken and I had a valid booking- pretty rude. I got to my room and it’s right by the lift, as are all the rooms. This meant it’s loud anytime someone uses the lifts and early am with cleaning staff. As such, very little sleep all weekend. For breakfast there was barely anything vegetarian minus eggs and the second day they actually ran out of breakfast and had to go buy it (which was nice, but given they asked me to pay for breakfast twice when I pre ordered a bit annoying).
Verified traveller
2-night trip with friends
Verified Hotels.com guest review