2/10 Poor
2 Jul 2018
Hotel shut with no prior notice
When we arrived at the hotel it had closed down four weeks previously. A notice on the door informed us to which hotel we had been transferred. This was difficult to access as the hotel next to The Chevalier( our new destination) was still under construction. There was no drop off point for luggage and my husband had to carry all bags from a car park about 7 minutes walk away. We were greeted by black billowing smoke. I have asthma and so even entering the hotel was worrying. The staff informed us we should have received an email from Hotels.com informing us of the situation. We never received one. The only one we received, 4 days before our stay was wishing us a pleasant holiday. Remember the hotel by this point had been closed for 4 weeks. The hotel staff at The Chevalier were most courteous and did their best to help.
We found the whole experience most stressful.
P M
P M, 3-night romance trip
Verified Hotels.com guest review