2/10
Booked a double room when arrived offered a twin, no explanation. Then noticed no wardrobe or drawers, a had booked for 14 days therefore had several clothes. Informed hotel, very rude man came to my room stating not hotels fault and that i can cancel. As no other rooms availible, then he removed wall mounted shelf and pushed beds together and said done.....
I contacted Hotels.Com very helpful and supportive within 30min man returned and offered new room with double bed but still no wardrobe, clear picture in all website pictures. Both rooms were very dirty and unfit to rent. There were also serous heath and saftey concerns. Some of my pictures attached. Hotels.com moved me to an alternate Hotel the following day, thank you Hotels.com.
I have emailed the original hotel twice for comment but no reply, im hoping after reading this they will respond to myself.
Pictures attached.




Ian
ทริปธุรกิจ 12 คืน