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Beautiful viewing the city, wonderful dining, caring staff

The staff were fantastic and I enjoyed the stay. The only comment I have was that the room was very hot and there was no cooling available. It only had heating and the windows do not open so it was quite uncomfortable and I had a hard time sleeping due to the heat. Other than that the hotel is great.

Overall good stay and I go pretty often when in-town. 2 negative points are 1.room tobacco smell since some other rooms nearby are smoke allowed it mechanically reaches your room 2. Thin walls and noisy when windy outside Otherwise staff is nice especially the ladies. The gym is great too

Service was excellent. Hotel is very nice, I wish we had more time at this excellent hotel.

Unlike other hotels in KOBE, The Crown Plaza doesn’t provide transportation to airport limousine pickup/drop off point. Guests traveling with large pieces of luggage are greatly inconvenienced when using standard Japanese taxis due to limited space. On the other hand, the hotel offers excellent guest discounts at its many quality on-premise restaurants (highly recommended).

Great location for travel and restaurants. Enjoyed the short walk from station direct to Hotel.

Our second time to stay...room size OK but cleanliness to be desired & wanting, corridor carpet to room worn and grey(18/F) and bathtub in 1811 was chipped in many places...overall looking worn and tired... Otherwise, service staff, especially the younger ones were very nice and helpful...Georgina (Mexican hostess for breakfast) was a delight to see with her nice manners and big smile to greet us. The staff at concierge were helpful with assisting me/my wife with shopping, etc. since I was on crutches/in a wheelchair... We love the convenience and location of the hotel. While some properties are closer to downtown, they cannot accommodate a large group and being non Japanese speaking, all the taxi drivers understand “ANA Crowne Plaza” any which way...!

It would be great if the AIr Conditioner had been on. One could only turn heat up or down

The only thing to like about the ANA Crown Plaza at Shin-Kobe is it's location to the Shin-Kansen and the Rope Way. That's it.

I will definitely include breakfast for my next visit. The Crown Plaza was a great place for me and my family especially that it is so accessible to the train station.