Britannia Grand Hotel Scarborough

Wonderful stay, lovely views, staff very friendly

it was awful

The hotel must have been fantastic in its day, what let it down for me was the room next to ours had a dog in it, that barked throughout the night. Also there was a stench of sawage on the upper floors,this was reported to reception.

The only good bit was the view from the room. Receptions very rude & untrained. Took ages to check in early so wasnt worth paying for. Parking is charged but made a mistake on scratch card for parking so had to pay again. Asked for extra pillow on first day due to back problem but didnt get asked again next day for a very rude receptionist saying 1 only even though was promised the day before. Didn't sleep as couldn't get comfortable. Had a jacuzzi bath didnt work. No shower gel in dispenser. Coffee maker didnt work. Teabags are crap & no coffee in room. Dirty room. Breakfast not worth the money. Should not be called the grand. Should be called the not grand hotel Even locals laughed when i said where we stayed. Staff need a kick up the arse or sacking in reception. 1 bar staff to serve loads of people. Would never stay here again. Should be shutdown.

Nice wkend away

Staff friendly happy to help, property showing signs of age, maintenance do seem to be on top of most of it !