1. No response to our pre-stay requests via the hotel website
2. No service at the outdoor pool (drinks, towels etc.)
3. Told Sunday Brunch was full even though we were hotel residents, a table was found when we complained
4. The Sunday Brunch was a self-service buffet, food was uncovered, flies everywhere. Desserts were melted. Fish dish was inedible
5. Asked receptionist for a taxi, the response was 'her colleague would arrange' - I guess she meant the concierge who never returned, we had to walk.
6. Bar person could not understand English, had to get a receptionist to translate
7. Damaged bathroom tiles and very dirty behind the door
8. No mention of car park charge of 30 euros a day at check-in.
9. Hotel staff appeared disinterested and unmotivated.
10. 5 Star prices though – cheapest small bottle of beer 9 euros, same price for a tonic water!
We only stayed 3 nights and yet so much to complain about. If you are looking for any kind of value for money, stay well clear.