Welcome to The Shay, a Destination by Hyatt Hotel, where luxury meets art. Unwind on the sun-kissed pool deck with a cocktail from the poolside bar or indulge in American cuisine at one of two restaurants. Guests rave about the helpful staff and can enjoy an arcade/game room for some friendly competition.
Long Beach, CA (LGB-Long Beach Municipal) - 31 min drive
Hawthorne, CA (HHR-Hawthorne Municipal) - 32 min drive
Los Angeles Intl. (LAX) - 34 min drive
Burbank, CA (BUR-Hollywood Burbank) - 63 min drive
Los Angeles Cal State Station - 17 min drive
Glendale Transportation Center - 18 min drive
Commerce Station - 20 min drive
La Cienega/Jefferson Station - 17 min walk
Palms Station - 20 min walk
Restaurants
Wendy's - 7 min walk
Del Taco - 5 min walk
Starbucks - 7 min walk
Bianca - 2 min walk
Los Angeles Ale Works - 1 min walk
About this property
The Shay Hotel
The Shay Hotel puts you within a 10-minute drive of Rodeo Drive and University of California, Los Angeles. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Butterfly - Jose Andres, one of 2 restaurants, which serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.
At a glance
DONE
Hotel size
148 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in/out available
Minimum check-in age – 21
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets allowed (dogs and cats only, 2 total, up to 45 kg per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Food and water bowls and off-lead area available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Secured covered on-site valet parking (USD 55.00 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
2 restaurants
2 bars/lounges
Poolside bar
Coffee shop
Private dining
Water dispenser
Travelling with children
Children stay for free (see details)
What to do
Pool table
Hiking/biking trails nearby
Mountain biking nearby
Kayaking nearby
Scooter/moped hire nearby
Marina nearby
Working away
8 meeting rooms
Co-working spaces
Conference space (8000 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bike storage
Pool loungers
Facilities
1 building/tower
Built in 2021
ATM/banking
Safe-deposit box at front desk
Terrace
Fireplace in reception
24-hour fitness centre
An outdoor pool
Art gallery on-site
Arcade/games room
Bike parking
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Water dispenser
Banquet hall
Firepit
Outdoor entertainment area
Outdoor furniture
Traditional architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Wheelchairs available on site
Hand-held shower heads
Closed-captioned TV
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Area rugs in public areas
Tile flooring in public areas
Hardwood flooring in public areas
Room amenities
Be entertained
55-inch Smart TV
Premium digital channels
Films for purchase
Home comfort
Climate-controlled air conditioning and heating
Minibar
Espresso maker
Bathrobes
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Premium bedding
Free cot/infant bed
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Dining
Butterfly - Jose Andres – This poolside restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Zaytinya - Jose Andres – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Destination fee: USD 34.26 per accommodation, per night
Optional extras
Full breakfast is offered for an extra charge of approximately USD 25 to 55 per person
Children & extra beds
Rollaway beds are available for USD 30.00 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 100 per accommodation, per stay
Parking
Covered valet parking costs USD 55.00 per night with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
This property uses eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
Also known as
The Shay
The Shay Hotel Hotel
The Shay Hotel Culver City
The Shay Hotel Hotel Culver City
The Shay a Destination by Hyatt Hotel
Frequently asked questions
Does The Shay Hotel offer free cancellation for a full refund?
Yes, The Shay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Shay Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Shay Hotel?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 45 kg per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at The Shay Hotel?
Yes. Valet parking costs USD 55.00 per night. Electric car charging is available.
What are the check-in and check-out times at The Shay Hotel?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at The Shay Hotel?
No, this hotel doesn't have a casino, but Hollywood Park Casino (12-min drive) is nearby.
What is there to do at The Shay Hotel and nearby?
Have fun with nearby activities such as hiking, kayaking and powerboating. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. The Shay Hotel also has an arcade.
Are there restaurants at or near The Shay Hotel?
Yes, there are 2 on-site restaurants, featuring Mexican cuisine and poolside dining.
What's the area around The Shay Hotel like?
The Shay Hotel is in Lucerne - Higuera, a short 17-minute walk from Sony Pictures Studios.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
The Shay Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Popular mentions
Service staff
Room
Restaurant
Food
Location
Ambience
Shower
Lobby
Car
Bar
Reviews
10/10 Exceptional
22 Jun 2025
The hotel is new, beautiful, comfortable and the staff were friendly and helpful.
Fara
Fara, 3-night trip
10/10 Exceptional
22 Mar 2025
Beautiful hotel! We loved the dinning options.
Natalie
Natalie, 1-night trip
10/10 Exceptional
28 Apr 2025
Beautiful property
Olga
Olga, 1-night trip
10/10 Exceptional
20 Jan 2025
Best place I have stayed in a while.
Anna-Marie
Anna-Marie, 4-night trip
10/10 Exceptional
23 Sep 2024
Great location and hotel
Ian
Ian, 1-night trip
10/10 Exceptional
8 Mar 2025
Very cute, lots of options for places to hang out in the hotel. Staff was great, friendly and pleasant. We loved our room!
Kim
Kim, 2-night trip
10/10 Exceptional
8 Jan 2025
Great rooms, comfy beds, right on the Metro E line, shopping 5 min walk away, so great and highly recommend!!
Kate
Kate, 6-night trip
10/10 Exceptional
30 Jul 2024
Great staff and clean hotel
Charbel
Charbel, 3-night trip
10/10 Exceptional
27 Jan 2025
The front desk staff were very welcoming and professional. The hotel was very clean and well maintained. The hotel had lobby was really nice and had a pool table in the game room!
Gilberto
Gilberto, 1-night trip
10/10 Exceptional
21 Feb 2023
Great hotel. Excellent rooms, amenities and location.
Spencer
Spencer, 3-night trip
10/10 Exceptional
3 Nov 2023
nice location, quiet hotel and friendly staff
Tiago
Tiago, 2-night trip
10/10 Exceptional
22 Apr 2024
Such a unique hotel. Really enjoyed my stay.
Cynthia
Cynthia, 2-night trip
8/10 Very good
9 Apr 2023
Great place!
Jennifer
Jennifer, 2-night trip
10/10 Exceptional
19 Nov 2022
The entire stay was excellent.
Jesse
Jesse, 4-night trip
10/10 Exceptional
25 Mar 2024
We had a wonderful stay at the Shay! Our room was clean and comfortable and the staff were so friendly and helpful.
Kristina
Kristina, 2-night trip
10/10 Exceptional
20 Dec 2024
The Shay exceeded our expectations. The rooftop pool is a bit of a hotspot and a really cool place to spend the day. The staff were super friendly and helpful. The hotel is trendy and well appointed.
Kaitlin
Kaitlin, 2-night trip
10/10 Exceptional
16 Sep 2024
The stay was wonderful, had a great experience. The room were flawlessly cleaned and well maintained. The staff was very friendly and professional.
Pedro
Pedro, 1-night trip
10/10 Exceptional
5 Apr 2023
Excellent property…one of the best I’ve ever stayed at. Great staff and facilities.
Steven
Steven, 3-night trip
10/10 Exceptional
5 Aug 2024
Oasis in downtown LA
Fantastic place to stay in downtown LA. It's a little oasis!!
Staff are fantastic and rooms excellent.
Russell
Russell, 1-night trip
10/10 Exceptional
21 Nov 2023
Pool area was great, Brett the pool area manager so nice.
Dan
Dan, 4-night trip
10/10 Exceptional
4 Mar 2024
Wonderful hotel, great staff at a great location
Everything about the hotel was fantastic. Staff were amazing. The restaurants were both great and the decor and set up of the hotel was wonderful too.
Perfect base for some LA fun with the kids.
Elliot
Elliot, 2-night trip
10/10 Exceptional
11 Sep 2022
We enjoyed the very nice room, lovely rooftop pool, gym and nearby shops.
Eileen
Eileen, 2-night trip
10/10 Exceptional
12 Feb 2023
It is beautiful and modern with a. friendly staff
Laura
Laura, 2-night trip
10/10 Exceptional
16 Oct 2024
Shay was very trendy modern design hotel. The room was clean and on point. I had a room with a patio sitting area. The staff at check-in was very nice. The pool was nice and all the servers were attentive. Dog friendly was a plus.
Audrey
Audrey, 1-night trip
8/10 Very good
23 May 2023
What I loved about this hotel was the staff. The staff was always helpful and accommodating. I also liked how everything was there at the hotel coffee, places to eat and relax.