Only stay here if you need to save money. So many things were degraded that you can't even list them. Lights not working. Room not cleaned properly. Carpets are disgusting. But if you want to save money, it's good for that. We brought our own sheets.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
2/10
Easily the worst hotel I’ve ever stayed in.
Dirty, I mean filthy. The carpet in the hall had massive stains everywhere. The floors in the room made your feet black immediately after stepping out of the shower.
Everything smelled musty. Everything was worn out and dirty.
Got up in the morning and the handle to pull up the diverter on the shower not only popped right off, the diverter was corroded in place - it wouldn’t budge. To their credit, they fixed that right away.
DO NOT STAY HERE! Don’t be fooled that it’s a very convenient walk to the Convention Center. Stay anywhere else at any cost.
Greg
ทริปธุรกิจ 2 คืน
2/10
the picture is false, there is no pool.
Chandra
ทริปธุรกิจ 6 คืน
2/10
The place had no pool you know there's a pool on the website
chandra
ทริปธุรกิจ 2 คืน
2/10
Absolutely the Worst Hotel Stay Imaginable!
I wouldn't wish my recent stay at this hotel on my worst enemy. From the moment I attempted to check in, it was an absolute disaster, and it only went downhill from there.
The check-in process was utterly messed up. When I finally thought the ordeal was over, I got to my room only to find that the keys didn't work. Back I went to the reception, adding another frustrating delay to an already tiresome journey.
Upon finally gaining access to my room, I was hit with an overpowering and disgusting smell. It was a noxious blend of stale something unpleasant. It was so bad I genuinely considered sleeping in my car but I had two kids with me, so that wasn't the option I could go for.
This wasn't just a bad stay; it was a genuinely terrible experience. The complete lack of basic competence in the check-in process, the non-functional keys, the repulsive odor in the room, and the absent reception staff all contributed to what I can only describe as the worst hotel experience I've ever had.
Avoid this place at all costs. There are plenty of other options, and I strongly advise you to choose one of them.
Avneesh
ทริปกับครอบครัว 3 คืน
6/10
SUZETTE
ทริป 1 คืน
2/10
Rooms wer old looking and dirty ! Feels like a crackhead motel ! No comfort at all !
Rakia
ทริปกับครอบครัว 7 คืน
6/10
CHRISTOPHER
ทริป 3 คืน
8/10
It was extremely terrible place to stay:
“Terrible experience. The room was dirty and smelled strongly of weed, making it very uncomfortable. They also failed to provide the promised breakfast—none was offered at all. Very disappointed and would not recommend.”
Dare
ทริปธุรกิจ 5 คืน
2/10
Suguru
ทริป 5 คืน
6/10
You get what you paid for sums it all up for me
Gregory
ทริป 1 คืน
10/10
Good
Miguel
ทริป 1 คืน
2/10
Bottom line: if you have the money, DO NOT STAY HERE. Possible bed bug infestation (I killed one (it was full of blood and upon googling, looked like a bed bug) while staying here).
I thought extended stay america was a pretty reputable brand, but I was wrong I guess lol. The vibe is a seedy motel. Everywhere smells like weed and cigarettes. The carpets and elevator in the common areas were filthy. The hard floor in my room was sticky (see video) and dirty. I thought it seemed like someone had forgotten to clean my room before I got it. Within 10 min I had killed a cockroach. I also killed a few other bugs during my stay, most notably A BED BUG. There were mold spots on the bathroom ceiling, hair in the shower when I arrived. Sheets on the bed were super loose. There was detritus on the floor. The headboard had not been wiped. The outer door of the room had gum or something stuck on it.
Once I found the bed bug, I asked to be moved to another room. At first the person who was there over night (it was ~22:30) was pretty rude (she was apparently on the phone with the manager). But she eventually became pretty kind and understanding and provided me with a trash bag to put my stuff in. When she was switching my room she said (and I quote, I remember it because I thought it was a crazy thing to say): “There are still some rooms we have to check, I wonder if yours was one of those”. Excuse me?? The room I got moved to was barely cleaner. Had a hole in the stucco wall.
Elizabeth
ทริปธุรกิจ 2 คืน
2/10
SUSANA
ทริป 3 คืน
2/10
I have never stayed at a more disgusting smelling , filthy , nasty place in my life
The hallways smell like a combo of dirty feet, sweaty private parts and mold
Service is non existent and just a disgusting place to stay
This was my first time going staying at extended stay and I travel for business to orlando about 3 - 5 nights a month. When I booked it I thought how bad could it be but after staying there I see it was much worse than the price point commands
Dirty everything and very uncomfortable le dirty bed
Shower had chips everywhere
You should all be embarrassed to have this as part of your portfolio !
Gregg
ทริปธุรกิจ 1 คืน
4/10
There was dog poop all over the grounds. No housekeeping the entire stay. Bathroom was dirty. Thin walls and people could be heard talking and moving all night. No thank you!!
Dennis
ทริปกับครอบครัว 3 คืน
6/10
Greg
ทริป 1 คืน
2/10
Nobody there to check me in, rocking bed with uncomfortable shape, mold on bathroom ceiling, dirty fridge. Will not stay there again.
ผู้เข้าพักจริง
ทริปธุรกิจ 5 คืน
2/10
This is the most disgusting hotel I've ever stayed in. Everything is stained and filthy. The floors, the walls, the towels, the bed, everything. The lock on the door was broken off the frame and the room smelled of stale cigarette smoke. You can feel every spring in the thin mattress, that is probably as old as I am. The floors are so dirty that if you walk around barefoot, the bottom of your feet will be stained black. The carpet in the room hasn't been cleaned in years. Everything about it is gross. On the bright side, the staff was very polite, but do not stay here.
Ryan
ทริปธุรกิจ 3 คืน
2/10
The only good thing when I stayed over were the staff, as they were professional throughout. The entire hotel itself was just bad. My hotel room carpet was sticky, tv did not work at all. Shower only had cold water. The fridge had stains all over it. The stove top was dirty too, hell even upon entry into the room, there was a some trash left over from the last guest that was there. I've been to quite a few Extended Stay American Hotels but they were good stays. This has to have been the worst hotel of this brand that I have ever stayed at. I feel sorry for the staff that have to work at this establishment, the whole hotel seems rundown, it could definitely be alot better, and a hell of a lot cleaner. Forgot to mention, the towels were not clean and so was the bathtub. Also the towel rack itself was broken when we were there. This place needs alot of improvement in cleanliness and facility improvements.
Niko
ทริปกับครอบครัว 1 คืน
8/10
Alyssa
ทริป 4 คืน
2/10
Rafael
ทริปธุรกิจ 2 คืน
2/10
Thomas
ทริปธุรกิจ 5 คืน
2/10
This place is a disgusting rat hole . We were checked in incorrectly and the hotel manager had the nerve to try and charge us more than what we already paid through Expedia !!! I left a day early and was not refunded . The fridge had mold , the fire alarm was dangling from the ceiling and the mattress was caved in and forced me to sleep on the floor . This place should be condemned. They bait and switch so expect unfair and deceptive practices from these people