The girl who checked me in i cannot remember her name unfortunately, but she was great!! But....the door to our room wad very old chipped paint dirty i didn't even want to touch it. The suite was nice, chipped paint on the bathroom door and kind of dirty but we wipe everything down ourselves before we unpack. The carpet on the patio old and ripped up, definitely not a good look! We found 2 roaches one in bathroom and one in kitchen disgusting!! I immediately took my bags to the car, im not with that at all, but whos going to change rooms if thy offered for a 2 night stay. The towels looked old and dingy grey, thy can really use some bleach. The toilet ran the whole time, and it was loud but we are not really the type to complain and it was only 2 days so we just lived with it didn't even call. The view from the patio was great, seeing the beach gowers from sunup was really nice. The several different pools, and hot tubs were great!! I loved the lazy river, the water was so warm. Overall good stay i just cant do roaches and i dont like old dirty looking stuff.