Disappointing Stay at Catalonia Riviera Maya Resort & Spa
We were really looking forward to our family vacation at Catalonia Riviera Maya, but sadly, it did not meet our expectations. Upon arrival, we were excited to check out the amenities, but quickly realized that many of the resort’s features were either closed or unavailable or just didn’t have. The spa was only open on the first day of our stay, and after that, it was inaccessible. The gym was closed, and to make matters worse, the main pools were also shut down. It felt like a lot of the resort was in maintenance mode or just not operating as advertised. Had to listen to drilling and hammering during my stay , the lobby entrance ceiling was being fix so the path ways were blocked off had long walk to lobby
To top it off, only two restaurants were open daily, limiting our dining options significantly. The food quality was mediocre at best, and we expected more variety given the price we paid. The staff was not particularly welcoming or friendly, and we didn’t feel the hospitality you would expect from a resort of this caliber.
There were very few activities available during our stay, which was a huge letdown for our family. We paid a premium for this vacation, but felt like we didn’t get value for the money. For the price, we expected much better facilities, better service, and more things to do. Overall, we were very disappointed with our experience at Catalonia Riviera Maya, and we definitely won’t be returning.