Be Live Collection Palace de Muro

Pros: beach not full of people; clean and comfortable rooms; quality food; great hotel for vacationers that just want to stay put and enjoy the beach and pool. Potential Areas for Improvement: WIFI, re-opening indoor dining restuarant for lunch, pay per view movie options in room. Summer 2019 was our second visit to this hotel. The location is excellent for beach lovers. There are limited hotels in the area and, as a result, the beach immediately in front of the hotel has significantly less people than other areas in Playa de Muro, a big plus as the beach feels "private". The hotel is clean with comfortable rooms. The room cleaning service and customer service in general is excellent. Food is high quality, although they no longer offer an indoor restaurant for lunch which is a bit disappointing. Our daughter enjoyed the Kid's club activities. The evening entertainment is good. Overall, the hotel offers a solid value and quality proposition for families who want to stay in one place to enjoy the beach, pool, and provide the kids with some activities. If you prefer a location with lots of restaurants, bars, and shops in walking distance, then I don't recommend this hotel. If we return to Mallorca, we'll stay at this hotel again.

Please note this hotel is advertised as 5 star hotel but does not provide a 5 star service. The rooms are so dated you could be confused that u have gone back in time to the 80’s. The bathroom still has a shower combi which would never be accepted in 5 star hotel . The tiling has never been updated and I have never seen actual tiles on the bedroom floor for a long time. So don’t drop your mobile phones There is actually no point in having walls between the hotels rooms as you can hear everything from other rooms . No complimentary water is provided in this hotel you have to visit the local shop or pay for water at the pool bar. The external walls haven’t seen a lick of paint since the last millennium . The swimming pool area has different types of sun beds of which some require a daily payment of €50 per day yes sun beds around the pool not on the beach. No ones uses these, apart from the owners friends, but they take up half the space around the pool! Also be warned inflatables are banned in the pool. There are hardly any sun parasols around the pool and as usual they are in high demand first thing in the morning . The owner has not bothered to purchase more parasols to meet the demand. The WiFi is free if you are willing to accept less than speed of 1mb or you can always pay for the premium WiFi’! Please do not waste your money on such a dated hotel where the owner is just interested in your money and is unwilling to invest any of it back into the hotel

I felt like the hotel was a bit dated especially on the outside. It wasn’t a 5 star hotel - more of a 3+ star hotel. We did stay at a 5 star in Palma and it was easily 2 stars above.

Very quiet and private and relaxing. Secluded and switched off from the outside world

Amazing stay!

Male staff quite rude. Air conditioning not turned on, it was still on heating only. Room temp around 24 degrees and nothing I could do about it. Pretty bad for a hotel of this X stars. Our room had a big king sized bed. It was obviously old as the mattress sloped on both sides so you end up at the very end of the bed, on both sides. Again, pretty bad.

Lovely hotel in quiet location, suited me but may not be for everyone. Nearby is shop & a restaurant. Breakfast excellent as was poolside tapas menu. If you get offer of half board at good price I would recommend you take it, even if you don’t use it every night, if not prebooked charge is €25 per person per evening. Side sea view definitely means it, I was as close to front as possible without being in a suite, view was just ok

Excellent in every way

Ludicrous restaurant policies where we told restaurants were full and needed to be reserved 24 hours in advance. Restaurant were never even half full. Hotel was trying to force everyone into the buffet restaurant - we were put into the position of having to leave the hotel to find food late in the evening - as they refused to serve us anything. Staff were nice - but poorly trained and entire hotel was understated. Rooms need upgrade, bathroom door could not be closed.

The location of the hotel was fabulous - being right on the beach - , but the room was definitely not a 5* standard and was more 3* standard. Saying that.. being right on the beach was amazing, so I wouldn't discount going there again.