2/10 แย่
30 ส.ค. 2025
Disorganised and unwelcoming.
I stayed here one night for £237.78 (with a coupon). For that price, I expected a seamless experience. The room was spacious, clean, and comfortable, but the shower was poorly designed - water went everywhere. Still, the main issue wasn’t the room but the staff and disorganisation.
Before arrival, the front door was locked, no staff in sight, and I had to buzz repeatedly before someone finally answered remotely. I later learned guests are sent a door code via WhatsApp; I never received one. This lack of communication set the tone.
At check-in, things quickly soured. Despite confirming beforehand that only my partner and I would be staying, the staff insisted on charging £50 for a supposed third guest because a friend accompanied us briefly whilst checking in. I explained multiple times that he wasn’t staying, had no luggage, and was leaving immediately after we left out bags off, yet the staff continued to press the issue, turning a simple check-in into an unnecessarily tense and humiliating exchange.
Even after check-in, she returned to our room to warn us not to smoke or make noise - rules we hadn’t broken and had no intention of breaking. It felt intrusive and prejudicial, as though we were being judged simply for being younger guests.
By contrast, other nearby hotels like The Warren Belfast, Vagabonds, and The Harrison have always treated me with genuine hospitality and trust. Number 11 may look the part, but suspicion replaced welcome. I don't think I'll be back.
Aodhan
Aodhan, ทริปธุรกิจ 1 คืน
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