Dears,
I am writing to formally lodge a complaint regarding an unsettling incident that occurred today involving my family and myself at your esteemed establishment, specifically outside the Armonia Restaurant.
While we were peacefully sitting and drinking coffee, we noticed a cat with a plastic bag stuck on its tail. My child was watching the cat from a distance. When the cat approached him, he suddenly became scared and started screaming. Out of nowhere, a man from another side approached us, using foul language and accusing us of putting the bag on the cat and laughing about it. He hurled insults at me, my family, and my country, and threatened us while shouting.
I tried to calm him down and asked him to stay away and not be rude, but he continued his aggressive behavior. As I was speaking to him, his wife also got involved, and the situation escalated. I then requested the restaurant staff to call security. Security arrived and assured us that an investigation would be conducted based on the camera footage in the area.
I kindly request that this investigation be taken seriously and that you provide me with feedback regarding the outcome. I seek to ensure that appropriate actions are taken against this individual to protect my rights and prevent such incidents from occurring in the future.
Thank you for your attention to this matter.