Best Western Premier Hôtel de la Paix, แร็งส์

We had a great 2 night stay, manager in a perfect english inmediatly solved our problem which was that we had been given a no good room.. location is perfect to walk to most of the places.

While the hotel itself is nice, the staff very blatantly dislike Americans and go out of their way to make that clear. Before I even made it to the hotel lobby after a long drive, I was refused a parking spot and told the car park was full and hung up on. I repeatedly tried to intercom reception to seek help, and was repeatedly hung up on. I sent my French fluent daughter in to ask about other parking options and magically there was space available, in fact once we were in the garage we saw it only half full. Once at reception to check in, I was treated rudely and given misinformation about dining availability, only to find the restaurant still open and room service still available in their printed guest guide. The air con was not functioning properly, so the night was less than ideal. The following morning, we were served cold eggs and warm salmon. While French travelers were treated to custom coffee, we were offered nothing and were LITERALLY sneered at by staff. My daughter lives in this community, and while the French are indeed rude overall, this was downright insulting and really ruined this visit for me.

Helpful service from staff, comfortable modern room , air condition in good mode,

No air-conditioning, complex and time consuming wifi setup, noisy, faulty lift, dimly lit corridors and stars.

Excellent hotel in all respects. Super restaurant , great service could not criticize in any way.