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Pullman Kuala Lumpur City Centre Hotel & Residences

5.0 star property
Luxury hotel with spa, near Pavilion Kuala Lumpur

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Photo gallery for Pullman Kuala Lumpur City Centre Hotel & Residences

Reception
Indoor wedding
Outdoor pool, pool loungers
Prestige Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
4 restaurants, breakfast, lunch, dinner served; international cuisine
Pullman Kuala Lumpur City Centre Hotel & Residences, a luxury haven near KLCC Park and Pavilion Kuala Lumpur, offers an urban retreat. Rejuvenate at Vibes Spa with aromatherapy and massages or unwind by the outdoor pool. Enjoy shopping on site, high-speed WiFi in your room, and international cuisine at one of four restaurants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free shopping centre shuttle
  • 24-hour fitness centre
  • Sauna
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
The current price is ฿3,958
฿4,352 total
includes taxes & fees
13 Dec - 14 Dec

Why we love this property

Spa sanctuary
The full-service spa offers aromatherapy, body scrubs, and facials daily. A sauna, hot tub, and 24-hour gym complement this hotel's garden oasis.
City centre luxury
Marvel at the local art showcase and wander through the garden of this luxury hotel, nestled in the heart of the city centre.
Fine dining experience
Dive into international and Chinese cuisine at 4 restaurants, or unwind at 2 bars. A buffet breakfast with vegetarian and vegan options starts the day right.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bidet
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds, Club lounge access

Club Room, 2 Single Beds, Club lounge access | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Room, 2 Single Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Apartment, 1 Bedroom (1 King bed)

Deluxe Apartment, 1 Bedroom (1 King bed) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Apartment, 1 Bedroom (1 King bed)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

Apartment, 2 Bedrooms (1 King bed and 2 Single beds) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 97 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Club Room, 1 King Bed, Club lounge access

Club Room, 1 King Bed, Club lounge access | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Room, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Separate bath and shower
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Separate bath and shower
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Prestige Room, 1 King Bed

Prestige Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Prestige Room, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Separate bath and shower
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club lounge access

Club Suite, 1 King Bed, Club lounge access | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Suite, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Apartment, 3 Bedrooms (2 King beds and 2 Single beds) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
3 bedrooms
  • 201 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Club lounge access

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 108 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Penthouse, 1 King Bed, Club lounge access

Club Penthouse, 1 King Bed, Club lounge access | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Penthouse, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Regency Suite, 1 King Bed, Club Lounge Access

Regency Suite, 1 King Bed, Club Lounge Access | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Regency Suite, 1 King Bed, Club Lounge Access

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom (1 King Bed)

Premium Apartment, 1 Bedroom (1 King Bed) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Apartment, 1 Bedroom (1 King Bed)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Governor Suite Club Lounge Access, 1 King Size Bed

Governor Suite Club Lounge Access, 1 King Size Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Governor Suite Club Lounge Access, 1 King Size Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Separate bath and shower
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Apartment, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Separate bath and shower
  • Sleeps 6
  • 2 Double Beds

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About the area

Map
No. 4 Jalan Conlay, Kuala Lumpur, 50450

What's nearby

  • Pavilion Kuala Lumpur - 3 min walk - 0.3 km
  • Suria KLCC Shopping Centre - 9 min walk - 0.8 km
  • KLCC Park - 9 min walk - 0.8 km
  • Petronas Twin Towers - 12 min walk - 1.0 km
  • Berjaya Times Square - 14 min walk - 1.2 km

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur International Airport (KUL) - 46 min drive
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Kuala Lumpur KTM Komuter Station - 5 min drive
  • Kuala Lumpur Masjid Jamek Station - 29 min walk
  • Conlay MRT Station - 6 min walk
  • Raja Chulan Station - 7 min walk
  • Bukit Bintang Station - 10 min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪Kyöchon 1991 - ‬2 min walk
  • ‪Sedap Restaurant - ‬1 min walk
  • ‪Vertigo - ‬1 min walk
  • ‪Grand Imperial Restaurant - ‬1 min walk
  • ‪Enju Japanese Restaurant - ‬10 min walk

About this property

Pullman Kuala Lumpur City Centre Hotel & Residences

When you stay at Pullman Kuala Lumpur City Centre Hotel & Residences, you'll be within a 15-minute walk of Pavilion Kuala Lumpur and KLCC Park. Guests can visit the spa to be pampered with massages, facials or body scrubs, and Sedap, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and location. Public transportation is only a short walk: Conlay MRT Station is 6 minutes and Raja Chulan Station is 7 minutes.

At a glance

DONE

Hotel size

    • 607 rooms
    • Arranged over 29 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Supervised childcare*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (MYR 30 per day)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Off-site

    • Free shopping centre shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Shopping
  • Access to nearby outdoor pool
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2002
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Assistive listening devices available
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Partially open bathroom
  • Separate bath and shower
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Vibes Spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Sedap – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Red – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Enju – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Blu Bar – On-site bar. Open daily.
Terrace Poolside Grill – On-site bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 200.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 91.80 for adults and MYR 45.90 for children
  • Airport shuttle service is offered for an extra charge of MYR 300 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge

Parking

  • Valet parking costs MYR 30 per day

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Hotel Prince Kuala Lumpur
Kuala Lumpur Hotel Prince
Kuala Lumpur Prince
Kuala Lumpur Prince Hotel
Prince Hotel
Prince Hotel Kuala Lumpur
Prince Kuala Lumpur
Prince Kuala Lumpur Hotel
Pullman Kuala Lumpur City Centre Hotel
Pullman Kuala Lumpur City Centre
Pullman Kuala Lumpur City Centre Hotel Residences
Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

Frequently asked questions

Does Pullman Kuala Lumpur City Centre Hotel & Residences offer free cancellation for a full refund?

Yes, Pullman Kuala Lumpur City Centre Hotel & Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pullman Kuala Lumpur City Centre Hotel & Residences?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Pullman Kuala Lumpur City Centre Hotel & Residences?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Pullman Kuala Lumpur City Centre Hotel & Residences?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by Pullman Kuala Lumpur City Centre Hotel & Residences?

Yes, an airport shuttle is available. The charge is MYR 300 per vehicle one way.

What are the check-in and check-out times at Pullman Kuala Lumpur City Centre Hotel & Residences?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out is available.

What is there to do at Pullman Kuala Lumpur City Centre Hotel & Residences and nearby?

Pullman Kuala Lumpur City Centre Hotel & Residences has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre, an arcade and a garden.

Are there restaurants at or near Pullman Kuala Lumpur City Centre Hotel & Residences?

Yes, there are 4 on-site restaurants, featuring international cuisine.

What's the area around Pullman Kuala Lumpur City Centre Hotel & Residences like?

Pullman Kuala Lumpur City Centre Hotel & Residences is in Kuala Lumpur City Centre, a short 6-minute walk from Conlay MRT Station and 5 minutes' walk from Pavilion Kuala Lumpur. Travellers give top marks for the hotel's prime location.

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Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Breakfast
Food
Shower
Restaurant
Shopping malls
Bed
Family friendly

What guests liked

  • Breakfast was great with many selections, good food, and a lovely spread. (12 reviews)
  • The property offers a great choice of restaurants and excellent dining options with friendly and welcoming staff. (5 reviews)
  • The gym was well equipped and well maintained with plenty of treadmills. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Awesome staff / good service / nice breakfast

Staff were awesome especially Rahan and Ms Siri at the reception also the concierge staff were respectful and awesome. Rooms were great and atmosphere was fantastic.
tonderai, 1-night trip

10/10 Exceptional

Business trip convenience to grab and also for business associate to meetup
Li-Eng, 2-night trip

10/10 Exceptional

Great Hotel
Lum, 3-night trip

8/10 Very good

Is conveniently located near to restaurants and shopping center. Rooms are clean and comfortable.
John Chung Yen, 4-night trip

10/10 Exceptional

Great stay for a few days. Would recommend. Right in centre of KL town.
Wayne, 4-night trip

6/10 Good

The hotel needs work. The rooms felt a little dated, the floors in the hallways had weird potholes under the carpet and my first room absolutely smelt like mould. Fortunately, the housekeeping team were lovely and coordinated a new room for me in a recently updated side of the building.
Devanick, 3-night trip

10/10 Exceptional

Very attentive staff
Patrick, 2-night trip

10/10 Exceptional

The premium room is comfortable with good amenities. The check-in was fast.
Heng, 2-night trip

10/10 Exceptional

Will definitely stay again.

We loved our stay at the Pullman. Very comfortable and clean. The AC works very well. Lot of local places to go eat.
Michael, 2-night trip

10/10 Exceptional

Nice location, cleaness hotel, good staff, in room dining very good
Sitti Nurliza, 2-night trip

10/10 Exceptional

Excellent
Stephen, 2-night trip

10/10 Exceptional

Great location and very helpful staff.
Pankaj, 3-night trip

10/10 Exceptional

We like every think This hotel is wonderfull
Mohand Ourabah, 8-night trip

10/10 Exceptional

One
Kimheong, 1-night trip

10/10 Exceptional

This hotel is super near Pavillion KLCC and within walkable distance. One of the more affordable 5 stars hotels within walking distance from Pavillion. Super easy to check-in. Staff are super friendly and helpful. The morning buffet staff are super efficient. They cleared our table when they thought we had left and set it up for the next group of diners.
Lay Kuan Therese Shirley, 1-night trip

8/10 Very good

The proximity to Pavilion is wonderful!
Duncan, 2-night trip

8/10 Very good

The Hotel is great. The only issue is that the detergent used for hallway carpet smells very strong and unpleasant.
Lian, 3-night trip

8/10 Very good

Good Hotel in a good location

Good hotel and centrally located. Clean room and sumptious breakfast. Room service was delayed
SUNIL, 2-night trip

10/10 Exceptional

Very nice room, large and comfortable. I ordered room service for diñner as i had work to do. Very good meal and great service. Highly recommended AAA
Robert, 2-night trip

10/10 Exceptional

Your concierge is very helpful !!
Hiroto, 2-night trip

2/10 Poor

Unfortunately, my recent stay was very disappointing. The music from the pool area was extremely loud, and there were many small insects in the bathroom and toilet. Additionally, there were lots of hair left on the bed, which was unacceptable. Even at breakfast, when I ordered fried eggs, my order was skipped several times, and the service was very poor. The overall atmosphere and other guests were also not pleasant. Our company has previously booked this hotel for many of our staff, but given this experience, we will be choosing a different hotel from now on.
Ken, 2-night trip

10/10 Exceptional

Nice Location

Great hotel with great Location. Just 2 mins walk to Pavilion mall via connecting bridge from Banyan Tree Hotel right beside this hotel. Easy walk to Jalan Alor or Bukit Bintang as well and 5 mins away by Grab to Suria KLCC and Twin Towers. The gym is good with plenty of treamills and not crowded. Will stay here again for my next trip to KL. Thank you
Chandra, 4-night trip

8/10 Very good

Overall, it was a very good experience. Need some minor fix such as powerplug for coffee mahine is coming out from the wall. Need insect treatment as small ants and bugs noticed crawling in the bathroom floor. There were pieces of chewing gum discarded under the bed which might have not been cleaned thoroughly by the house keeping
Ebrahim, 2-night trip

6/10 Good

Outdated rooms

Outdated rooms specially the resident part
Fahed, 2-night trip

6/10 Good

The hotel boasts an excellent location directly opposite a shopping centre, offering superb convenience. The breakfast was also good. However, despite its five-star aspirations, some basic issues significantly detracted from our stay in the apartment within the hotel. The bathroom was grubby and needs modernisation. The gym's AC never worked despite reporting it, the rowing machine lacked water, and the elliptical trainer was noisy. These maintenance failures were unnacceptable.
Imran, 3-night trip